Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Operations i/c Food & Drinks, you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Here's what you'll do during a typical day:

Operations Management

• Oversee day-to-day operations across all departments to ensure smooth, efficient, and consistent service delivery
• Develop and implement operational policies, procedures, and performance standards
• Monitor and optimize operational costs, budgets, and resource utilization
• Ensure compliance with health, safety, hygiene, and regulatory standards
• Analyze KPIs, operational reports, and financial data to improve performance
• Coordinate with senior management to align operations with business goals

Food & Drinks Management

• Manage all food and beverage operations including restaurants, bars, kitchens, and events
• Develop menus in collaboration with chefs and bar managers, ensuring quality, creativity, and profitability
• Oversee inventory management, procurement, cost control, and supplier relationships
• Maintain high standards of food quality, presentation, and service
• Implement strategies to increase revenue through promotions, upselling, and special events
• Ensure compliance with food safety, hygiene, and licensing regulations

Leadership & Team Management

• Recruit, train, supervise, and evaluate operational and F&D employee
• Foster a culture of excellence, accountability, and teamwork
• Schedule staffing efficiently to meet operational demands
• Conduct performance reviews and implement training and development programs

Customer Experience

• Ensure exceptional guest satisfaction across all touchpoints
• Handle escalated customer issues and resolve complaints professionally
• Monitor service quality and implement improvements based on feedback

Financial & Strategic Planning

• Prepare and manage operational and F&D budgets
• Monitor revenue, margins, and cost control initiatives
• Support business growth initiatives, expansions, and new concept launches

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• 10 + years of experience in operations management, with strong F&D leadership experience
• Proven experience managing multi-department operations
• Strong understanding of food and beverage cost control, inventory, and compliance
• Previous Luxury property experience of +3 years
• Previous Resort Operations of +2 years would be appreciated
• Previous experience in Island properties would be benefit
• French proficiency would be an advantage

Skills & Competencies

• Strong leadership and people management skills
• Excellent operational and financial acumen
• In-depth knowledge of food and beverage operations
• Strategic thinking with hands-on execution ability
• Excellent communication and problem-solving skills
• Ability to work under pressure and manage multiple priorities

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.