Job Description

Reporting directly to the General Manager, the Director of Operations is a key member of the Hotel Executive Committee and the senior operational leader of the hotel. The role provides strategic and hands-on leadership across Rooms, Food & Beverage, Culinary, Engineering, Security and other operational functions, ensuring exceptional guest experiences, operational excellence and strong business performance.

What You'll Do

• Partner with the General Manager in leading the overall hotel operation and execution of the hotel's business strategy.
• Provide strategic and operational leadership across Rooms, F&B, Culinary, Engineering, Security and other hotel functions.
• Drive guest satisfaction, service excellence and effective service recovery across the hotel.
• Oversee Rooms and F&B performance, ensuring strong operational standards, productivity and profitability.
• Drive revenue, cost management and resource optimisation in partnership with Finance and other key departments.
• Lead, coach and develop the operational leadership team, fostering a high-performing and collaborative culture.
• Ensure compliance with IHG brand standards, food safety, health and safety, security and regulatory requirements.
• Lead cross-functional projects and continuous improvement initiatives to enhance guest experience, productivity and profitability.

What We're Looking For

• Minimum 10 years of progressive hotel operations experience, preferably within an international full-service hotel.
• Previous experience as a Director of Operations, Hotel Manager, Executive Assistant Manager or equivalent senior operational leadership role.
• Strong operational experience across Rooms and Food & Beverage, with a sound understanding of Culinary/Kitchen operations.
• Proven track record managing large-scale hotel operations and multiple operational departments.
• Strong commercial and financial acumen, including budgeting, forecasting, labour management and departmental P&L.
• Demonstrated success in driving guest satisfaction, operational standards and business results.
• Strong leadership, communication, influencing and stakeholder management skills.
• Experience with an international hotel brand and familiarity with brand standards would be advantageous.

Why Join Us?

• Be part of the Hotel Executive Committee and play a key role in the hotel's overall business performance.
• Lead a diverse range of hotel operations and make a direct impact on guest experience and profitability.
• Develop and lead high-performing operational teams.
• Work closely with the General Manager as the hotel's key operational counterpart and deputy.

What you can expect from us

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.

Who We Are

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?