At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
The Director of Operations, Child Crisis must have one of the following qualifications:
The primary responsibility of the Director of Operations, Child Crisis is to provide oversight of the operations of facility-based crisis services. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development, and corporate-wide success.
Work directly with the Vice President of Crisis Services, to manage the daily operations of the centers
Develop and implement tactical work plans to support the goals and objectives of the FBC and the organization, including, but not limited to identifying workflows and instituting corrective actions.
Provide effective administrative supervision and oversight, as applicable and within accepted agency guidelines, to assigned staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
Ensure effective 24-hour coverage for individuals served, as needed
Interface with providers, manager, staff, and other departments to facilitate teamwork, communication, and improvement activities.
Function as an electronic health record super user, working closely to ensure that appropriate training, error monitoring, and corrections are completed in a timely manner.
Ensure that equipment and supplies are readily available at the time they are needed and in emergencies, which includes medication, lab processing and notification of emergency medical services when indicated.
Prepare, administer, and oversee the budget and monthly financial reports in conjunction with the Sr. Director of Crisis Services and the Budget Officer. Ensure regular and clear communication with staff on budget expectations
Investigate complaints, prepare reports on resolution, and provide an avenue for timely resolution of all concerns and complaints, including review of incidents and ensure all documentation is completed, providing feedback and plans of action if change is warranted.
Coordinate and prepare staff for potential weather and other related disasters.
Attend and actively participate in meetings and training as required.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Complete all other relevant responsibilities as assigned by the supervisor
Maintain trainings as required and requested
Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementation of safety measures for a safe milieu.
Complete all other relevant responsibilities assigned by the supervisor
Driving and travel may be required
Bachelors: Nursing (Required), Doctor of Psychology (Psy.D) (Required), Masters: Human Services (Required)
Drivers License (Valid) - USA, Licensed Clinical Addiction Specialist (LCAS) - State Substance Abuse Professional Practice Board, Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors, Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board, Licensed Marriage and Family Therapist (LMFT) - State Marriage and Family Therapy Licensure Board, PsyD Psychologist - State Psychology Board, Registered Nurse (RN) - State Board of Nursing
Experience working in Behavioral Health | 2 Years | Required
Supervisory Experience | 1 Year | Required
Monday-Friday (8:00 am - 5:00 pm) with night/weekend availability
40
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This is subject to revision at the discretion of Monarch.
Established in 1958, Monarch is a premier nonprofit organization that provides innovative support to thousands of people with intellectual and developmental disabilities, mental illness and substance use disorders in North Carolina. With approximately 600,000 patient encounters annually, Monarch offers quality, person-centered services and treatment to nearly 30,000 people to help them learn, grow, work and heal. Monarch is accredited by The Joint Commission. The organization operates The Arc of Stanly County, which is a chapter of The Arc of North Carolina and The Arc of the United States.
To learn more, visit www.MonarchNC.org.
