Job Description

Summary: The Director of Operations and Compliance leads the operational and compliance functions of Alianza Youth Services. Reporting to the Division Director, the Director owns the systems, standards, and controls that keep every Alianza program running well and in full compliance with funder requirements. The Director has authority to escalate compliance and child-safety concerns directly to the Chief Program Officer and Human Resources.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Operational Leadership

• Set operational policies, standards, and protocols for all Alianza programs. Ensure they are applied consistently across sites. Monitor progress and support training staff to support operations and improvements for these sites.
• Train team on new and existing standard operating procedures across the division, including invoicing, timekeeping, facilities, and supplies. Ensure these systems are in place, followed, and audited regularly; day-to-day processing is carried out by the division.
• Oversee the monthly reconciliation of program budgets against expenditures, and work with assigned Finance staff to review and adjust staff allocations appropriately. Take necessary steps to maintain compliance and mitigate risk for the agency.
• At the direction of the Division Director, lead annual operating planning for the division, including review of workshops, staffing coordination, resource allocation, and overall readiness for the program year.
• Work with team to identify data needs, and in partnership with the Data and Compliance team to ensure that tracking and collection exists for enrollment, attendance, spending, staffing, and contract deliverables.

Compliance and Contract Management

• Maintain a current roster of staffing and audit staffing to ensure proper clearance, credentialing, and training requirements are met and documented.
• Ensure the timely preparation, review, and submission of all fiscal and program reports internally and externally to funders. Maintain a division-wide compliance and reporting calendar.
• Maintain continuous audit and monitoring readiness across all sites, including current files, documentation, and compliance records. Lead the division’s response to scheduled and unannounced visits, coordinating on-site staff and preparation, so each visit runs smoothly.
• Develop and enforce corrective action plans when a site or program falls short of contractual or regulatory requirements.
• Oversee incident reporting and escalation. Ensure incidents are reported to internal and external stakeholders on time and handled appropriately.
• Conduct regular internal site reviews and report compliance on risks and trends to the Division Director and Chief Program Officer, working with the Executive Office on investigations as needed.

Fiscal and Contract Operations

• In partnership with the Contract Management, Development, and divisional leadership teams, lead contract renewals and new proposals for the division, ensuring program design, budgets, and deliverables are realistic and compliant.
• Review and approve all fiscal and program reports and funder submissions before they leave the division, confirming that division-level feedback has been fully incorporated.

Cross-Divisional Liaison and Senior Leadership Partnership

• Provide regular, candid updates to the Division Director and senior leadership on operational performance, compliance risk, and progress against improvement plans.
• Work with leaders in other CCCS divisions to share practices, align systems, and support shared initiatives.
• Provide back-up support to the Division Director: co-facilitate monthly division meetings; help prepare quarterly reports Chief Program Officer and CCCS CEO for board reports and assist with the preparation of other funder reports. Represent the division at funder meetings in the Division Director's absence; and ensure division participation in agency events.
• Analyze program and funding trends, and recommend new initiatives, expansions, or changes to the Division Director and Chief Program Officer.
• Lead the division's operational contributions to quarterly Board of Directors reports and annual corporate and financial reports.
• Supervise the Directors of Elementary and High School Programs, and with the Division Director set expectations, hold regular supervision, complete performance evaluations, and support their professional development.
• Oversee planning, staffing, quality assurance, budgeting, and community relations for assigned programs, and provide guidance to program directors and senior program staff.
• Build a working culture across the division where deadlines are met, problems are raised early, and staff understand how their work connects to the broader strategic plan for the agency.

Requirements

Qualifications

Education and/or experience required:

• Bachelor's degree in public administration, nonprofit management, business administration, education, social work, or a related field. Master's degree (MPA, MBA, MSW, or equivalent) strongly preferred.
• A minimum of eight to ten years of progressively responsible experience in nonprofit or government-funded program operations, including at least five years in a senior management role supervising managers.
• Demonstrated experience managing compliance for government contracts, preferably DYCD-funded youth programs.
• Demonstrated experience overseeing staff background clearance, onboarding, and child-safety compliance in youth-serving programs, including State Central Register (SCR) clearances and related City and State requirements.
• A track record of assessing and rebuilding operational systems, processes, and internal controls in a multi-site organization.
• Experience in strategic planning, program portfolio review, or sustainability planning. Experience guiding a program or division through growth, restructuring, or a change in funding is strongly preferred.

Skills, Licensing, and Other requirements:

• Strong command of program budgeting, cost allocation, and budget-to-actual review.
• Working knowledge of government contract requirements, audits, and corrective action planning.
• Ability to build practical procedures, trackers, and reporting tools, and to get staff to use them consistently.
• Sound judgment and discretion; able to raise concerns early and directly with senior leadership while maintaining productive working relationships.
• Ability to work effectively within a shared reporting structure, balancing direction from the Division Director and the Senior Leadership Team.
• Proficiency in Microsoft Word and Outlook, advanced proficiency in Excel, and familiarity with DYCD Connect, Salesforce, and other systems; comfortable learning new data, HR, and payroll platforms.
• Excellent written and verbal communication; able to convene and lead meetings and to present to executives and the Board.
• Proven team leader who can manage multiple complex priorities with attention to detail, accuracy, and minimal supervision.
• Bilingual (English/Spanish) preferred.