Job Description

Benefits:

• 403(b) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary
• Dental insurance

Director of Operations

Department: Shared Living

Headquarters: Springfield, MA

Full-Time

Starting Salary: $60,000–$72,000 annually

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Shared living department and direct the day-to-day operations of shared living programs within the Developmental and Brain Injury Services division. In this vital leadership role, you will supervise assigned program staff and manage results in placements, program sites development, quality, fiscal performance and regulatory compliance.

Key Responsibilities

• Provide direct day-to-day supervision over program operations, performance and accountability for each direct report.
• Work with program management and staff in all regulatory, compliance and continuous improvement.
• Oversee fiscal performance, ensuring programs operate within budgets.
• Oversee health, safety & incident reporting per CPPD and DDS regulatory requirements.
• Lead recruitment, hiring and retention of staff in collaboration with Human Resources.
• Ensures new staff complete required onboarding and orientation in accordance with CARF accreditation standards.
• Manage staff performance by goal setting, annual evaluations, performance improvement and disciplinary actions when necessary.
• Perform other duties as assigned by the Senior Director or designee.

Qualifications

• 5 or more years of demonstrated experience working full-time with or on behalf of individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 additional years full-time in a relevant role)
• 1 or more years of proven management experience in same field.
• Working knowledge of the Massachusetts regulatory and licensing framework governing developmental services.
• Strong communication, organizational, and computer skills
• Reliable transportation and valid driver’s license and an acceptable driving record

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.

Compensation: $60,000.00 - $72,000.00 per year

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!

At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.