Job Description

At INSPIRE, our people are the foundation of our success. We foster a customer-focused, innovative, and collaborative environment where employees can grow their skills and advance their careers through professional development and succession planning.

Through quality technology, skilled technicians, and creative vision, we help clients communicate effectively at conferences, meetings, and events. Our commitment to personalized, professional service builds trust and lasting relationships with every client we serve.

We also invest in our employees’ well-being by offering a competitive benefits package for full-time team members, including medical, dental, and vision coverage; life insurance; short-term and long-term disability; paid time off and holidays; a 401(k) plan; and additional voluntary benefits.

We are looking for a Director of Operations to join the team at The Broadmoor in Colorado Springs, CO.

Job Summary

The Director of Operations is responsible for the on-site planning and execution of INSPIRE events, ensuring seamless operations and high-quality service delivery. This role includes testing, training, and developing our operations team while serving as a strategic point of contact for both operations and sales teams. The Director of Operations collaborates with the Director of Event Technology and the Director of Sales on fiscal responsibility, operational risk management, and resource allocation.

THE ROLE OF DIRECTOR OF OPERATIONS WILL PAY $85,000-95,000.

Summary of Essential Job Functions

Event Management

• Review event proposals with Sales Managers or the Director of Sales for technical accuracy.
• Coordinate equipment support for all onsite events and collaborate with other INSPIRE venues.
• Partner with the labor coordinator to ensure appropriate staffing for shows, technical jobs, and daily deliveries while considering fiscal responsibility.

Inventory and Equipment Management

• Manage inventory, including data entry, adjustments, and order review.
• Ensure quality control and protection of all equipment.
• Determine equipment shortages and recommend substitutions.
• Oversee annual CAPEX requirements and spending in collaboration with the Director of Event Technology.
• Review and approve purchase orders.
• Maintain a clean and safe warehouse, working areas, and company vehicles.

Team Leadership and Development

• Lead, motivate, and provide daily guidance to the INSPIRE operations team.
• Conduct annual employee reviews and ongoing performance evaluations for direct reports.
• Work closely with Sales Managers, Production Leads, and Technicians to ensure smooth operations.
• Foster a service-oriented and team-centric work environment.

Operational Management

• Manage all aspects of operations in conjunction with the Director of Event Technology.
• Ensure compliance with company standards and operational procedures.
• Anticipate and respond to changing priorities and needs.
• Handle other tasks as assigned by the Director of Event Technology.

Minimum Qualifications

Education and Experience

• 7+ years of experience managing and leading operational teams within the audio-visual industry.
• Degree in a related field or equivalent combination of education and experience preferred.
• High school diploma required.
• Strong knowledge of and experience in event production and organization.
• Experience with inventory systems.

Physical Requirements

• Ability to lift and carry up to 50 pounds as needed.
• Capability to work long hours and holidays as required.

Skills and Attributes

Leadership and Management

• Excellent organizational and motivational skills.
• Proven ability to lead and develop a high-performing operations team.
• Strong teamwork orientation.

Communication

• Outstanding oral and written communication skills.
• Ability to communicate effectively with various stakeholders, including sales and operations teams.

Attention to Detail

• Highly detail-oriented with a focus on service quality and meeting deadlines.
• Ability to follow standards and ensure compliance with operational procedures.

Adaptability and Problem-Solving

• Ability to work under pressure and handle changing situations effectively.
• Proactive in anticipating and accommodating needs and priorities.

Work Ethic and Initiative

• Strong work ethic with a positive attitude • Self-starter with the ability to follow through on tasks and projects to completion.

Benefits

INSPIRE Solutions is proud to offer a comprehensive benefits package to support the health, well-being, and financial security of our team members. Eligible employees have access to:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company contribution
• Short-Term Disability Coverage
• Long-Term Disability Coverage

Application Deadline

This position is open until filled. Applications are considered on an as-needed basis, and qualified candidates will be contacted as they are identified. Early submission is encouraged to ensure full consideration.

Application Instructions:

Interested applicants may apply directly through our Careers Page at www.inspiresolutions.com/careers.