Job Description

Wilbert Funeral Services, Inc.

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Director of Operations will be responsible for managing day-to-day operations across Wilber’s monument operations. The role includes creating a Lean operating model and developing a culture and team that ensures the business operates smoothly. They will be responsible for getting the resources in place, connecting employees to the right people within Wilbert, and arranging common actions between the business units. Sequentially, the Director of Operations will work with senior leadership to establish a centralized manufacturing strategy (“super plants”) that makes sense for the business. The job holder will report directly to the Vice President of Operations.

Functional head overseeing the planning and directing of the operation, maintenance, and administration of multiple plants. Recommends plant improvements and modifications.

As a part of the global industrial organization Marmon Holdings, which is backed by Berkshire Hathaway, you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. We’re excited for you to join us at Wilbert.

For more than 140 years, Wilbert has partnered alongside funeral professionals to deliver meaningful memorial experiences that honor lives, support families, and build lasting trust.

As the only provider offering a complete portfolio of burial, cremation, memorialization, and Pierce by Wilbert embalming solutions, we bring unmatched breadth, expertise, and innovation to every aspect of memorial care. Our comprehensive approach empowers funeral professionals to meet the evolving needs of families with confidence, while ensuring every tribute is protected, preserved, and personalized. For generations, families have trusted Wilbert to help create meaningful tributes that protect, preserve, and honor the lives they remember.

Position Overivew:

The Director of Operations will be responsible for managing day-to-day operations across Wilber’s monument operations. The role includes creating a Lean operating model and developing a culture and team that ensures the business operates smoothly. They will be responsible for getting the resources in place, connecting employees to the right people within Wilbert, and arranging common actions between the business units. Sequentially, the Director of Operations will work with senior leadership to establish a centralized manufacturing strategy (“super plants”) that makes sense for the business. The job holder will report directly to the Vice President of Operations.

Essential Duties & Responsibilities:

• Manage day-to-day operations for the monument business line.
• Responsible for regional budget preparation, forecasting, growth projections, A/R, A/P, manpower and equipment utilization, capacity planning, scheduling and preventive maintenance programs within the region.
• Lead Lean manufacturing initiatives across monument operations, including 5S, visual management, standard work, daily management systems, and continuous improvement activities.
• Drive productivity, waste reduction, throughput improvement, and labor efficiency initiatives.
• Facilitate problem-solving and root-cause analysis to improve safety, quality, delivery, and cost performance.
• Establish and Coordinate Operating Policies for the Region that are following Wilbert corporate policies, procedures and direction.
• Establish and monitor quality standards, customer complaint resolution processes, rework metrics, and continuous quality improvement initiatives.
• Directly or through subordinates confer with vendors to arrange for the purchase of equipment and materials, evaluating the products according to specification and quality standards.
• Develop and monitor operational KPIs including safety, quality, labor productivity, capacity utilization, on-time delivery, inventory levels, and customer service performance.
• Lead regular business reviews to identify performance gaps and implement corrective actions.
• Lead monument manufacturing capacity planning efforts to support growth, service levels, and operational efficiency.
• Partner with senior leadership on facility optimization and manufacturing footprint recommendations for monument operations.
• Estimates production times, staffing requirements and related costs to provide information for integration into the corporate strategy.
• Analyzes information from previous months and years to produce a forecast of sales, capacity and inventory requirements.
• Promotes and monitors the Safety Awareness and Culture of the region and monitors compliance with OSHA, EPA and Wilbert policies.
• Reviews monthly, weekly and daily employee labor hours and productivity reports to ensure effective and equitable use of manpower and overtime.
• Responsible for not only the facilities of the Region, but also the Human Resources of the Region including workforce direction, coordination, evaluation and succession planning.
• Provides exceptional customer service to all internal and external customers

Education:

• Preferred: Bachelor’s Degree (B.S.) from a four-year university or college.
• Associate degree preferably in a field emphasizing management and supervision

Skills:

• A demonstrated ability to handle multiple projects simultaneously and maintain control of the situation is essential
• Lean Manufacturing Principles
• Continuous Improvement methodologies
• Root Cause Analysis
• Process Improvement
• Excellent organizational and communication skills
• The ability to interface with people and influence their activity
• Ability able to demonstrate knowledge of modern manufacturing methods and be aware of the results of their application
• A high degree of energy, dedication and desire to succeed

Requirements:

• 10+ years of progressive manufacturing leadership experience, including responsibility for production, workforce management, safety, quality, and operational performance. Multi-site manufacturing leadership experience preferred.
• Strong understanding of budgeting, cost control, forecasting, and operational financial performance.
• Ability to utilize operational metrics and performance analytics to drive business decisions and continuous improvement.
• Demonstrated ability to lead organizational change and gain employee engagement in evolving operational environments.
• Experience leading multi-site manufacturing operations preferred.

Physical Requirements:

• Frequent standing, walking, sitting, speaking, hearing, and use of visual acuity.
• Ability to regularly navigate manufacturing facilities, warehouse environments, and outdoor monument installation or storage areas.
• Occasional bending, stooping, kneeling, climbing stairs, and reaching.
• Occasionally lift or move items up to 25 pounds.
• Ability to travel domestically based on business needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and location of the position for which you’re applying.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.