Job Description

The Director of Operations, Maternal Health Access Services (MHAS), working

collaboratively with a Market Medical Director and Vice President of Operations, is responsible for, but

not limited to, the operational performance, client account management, and overall management

oversight of OBHG’s maternal health access programs within their assigned geographic area of

responsibility. This role requires a visible presence at their assigned program locations and is responsible

for maintaining collaborative and consultative client relationships with the clinic and hospital, creating

effective working relationships with OBHG and partnering to achieve the community’s goals with

improved access for patient care. The Director of Operations, MHAS will report to OBHG’s Vice President

of Operations but also work collaboratively with all stakeholders to internally consult with innovative

solutions for the growth and development of the service line, working effectively as a leader within their

region’s larger matrix organization and with support team members. This role is the primary

representative of OBHG for contract negotiations and renewals within their assigned geographic area.

I. Position Responsibilities: Essential

• Builds, develops and manages operational relationships capable of achieving the goals of OBHG

and the partner hospital, as well as the clinic.

• Supports the customer onboarding team with the successful and timely implementation of new

OBHG programs.

• Establish and create alignment between hospital and clinic for performance objectives as they

relate to OBHG services for each of the programs within their assigned geographic area and

ensure OBHG’s performance and demonstration of those goals. Performance objectives are to

be established in cooperation with our clinician leadership, hospital partners and clinic

leadership

• Lead and coordinate support services and management resources to meet performance

objectives and expectations including, but not limited to:

o Regular touchpoint calls with each assigned hospital program plus an Executive Business

Review quarterly and an annual onsite business review presentation in collaboration

with clinical leadership and applicable support personnel.

Director of Operations JOB DESCRIPTION

THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR

ALTER YOUR AT WILL EMPLOYMENT

o Conducting scheduled meetings with matrix teams; Recruiting, Credentialing, Scheduling,

HR Business Partner (“HRBP”) and/or Market Medical Director to all aspects of programs

are running smoothly.

o Oversee contract including fee structure.

o Join onsite OBHG clinician interviews, if needed.

o Consult with the clinic on efficiencies to be implemented in the clinic to optimize hours,

revenue/cost per hour and patient access

o Support the clinic in improved patient experience metrics

o Support implementation of community baby shower at the hospital

o Consult with clinic marketing team to improve marketing strategies within their market

o Support clinical/hospital policies with MMD and/or Site Director.

o Assisting with questions or concerns around OBHG invoices from hospital partners

• Collaborate & support the customer onboarding team in the development, implementation and

direction or oversight of new programs or projects related to the achievement of strategic

initiatives and goals for hospital partners.

• Promotes and ensures delivery of the OBHG unique value proposition with the hospital partner

C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, clinic leadership other influential

hospital stakeholders as appropriate.

• Identify areas where OBHG can help our hospital partners improve operations or business

development.

o Create or review proposals for new business and expansion of current business,

including financial proforma.

o Understand the financial and operational impacts of program changes as well as pricing.

o Assist with the financial review of programs (including professional fees and facility fees).

o Prepare for and conduct Executive Business Reviews quarterly with hospital leadership

at each site.

o Lead contract renewal negotiations in conjunction with corporate objectives.

o Lead solution development efforts that best address each hospital needs while

coordinating the necessary involvement of the internal OBHG personnel.

? Identify and / or support Business development opportunities to identify growth

opportunities and develop strategic initiatives plan in effort to grow women’s line.

(OSA, coverage for MFM).

? Work with the Marketing departments of OBHG and the partner hospital

regarding press releases and marketing material.

? Engage with community physicians to ensure they are fully aware of our program

and the services we offer. Considering bringing the local Site Director and MMD

(if available) to any community physician meetings.

Director of Operations JOB DESCRIPTION

THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR

ALTER YOUR AT WILL EMPLOYMENT

• Evaluate operational issues to determine whether OBHG remains competitive and current with

the latest trends in healthcare delivery and share your findings with the Vice President of

Operations and/or Market Medical Director.

• Responsible for or participates in special projects and other administrative responsibilities as

assigned.

• Work with Business Development and Sales team in the pursuit of new business within your

assigned geographic area of responsibility or as directed.

Other Responsibilities and Relationships

• Directs and participates with internal committees, task forces and affiliated organizations, as

requested.

• Meet and communicate regularly with OBHG Vice President of Operations on any and all

operational issues that may be considered as potentially damaging to the relationship within

their assigned geographic area of responsibility.

• Represent the organization to external organizations as required.

• Demonstrate safe work practices and attitudes, follows safety rules, works to prevent unsafe

conditions and behaviors, and participates in organizational and departmental safety programs.

II. Essential Skills/Credentials/Experience/Education

• 3 to 5 years of practice management or administration (including operations supervisor) in

women’s healthcare specifically in outpatient

• Minimum: Bachelor’s degree in business administration, healthcare administration, or other

related field or equivalent experience. Master’s degree in business administration, healthcare

administration, or other related fields are strongly preferred.

• Experience in managing C-suite level stakeholders and creating strategic alignment across

inpatient and outpatient stakeholders

• Excellent analytical and organizational skills.

• Excellent leadership and management skills.

• Excellent written and oral communication skills, including negotiations.

• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff,

medical staff, patients, governmental and other external agencies, members of the general

public in sensitive, delicate, and/or complex situations. Must be able to make effective

presentations before a variety of internal and external audiences.

• Problem solving skills are necessary to prioritize assignments and make decisions in the best

interest of the company and patient care.

• Ability to thrive in a fast-paced environment.

Director of Operations JOB DESCRIPTION

THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR

ALTER YOUR AT WILL EMPLOYMENT

III. Preferred Skills/Credentials/Experience/Education

• Strong computer skills, in Word, Excel & PowerPoint.

• Preferred understanding of medical terminology.

• Knowledge of relevant state and federal healthcare regulations.

IV. Physical Demands (per ADA guidelines)

• Physical Demands:

o Sitting for long periods of time. Occupation requires this activity more than 66% of the

time (2.6+ hrs/day).

• Travel Demands:

o Moderate to extensive air and land travel between corporate headquarters and client

locations.

o Requirement to visit all hospitals and clinics within first 6 months of starting, maintaining

the relationship averages 1 visit per year