Job Description

Exceptional Hospitality Starts with You

The Director of Operations of Conrad Abu Dhabi Etihad Towers is a distinguished leader and brand ambassador, dynamic and forward-thinking leader who embodies the brand’s modern approach to luxury and its commitment to purposeful travel. With a passion for innovation and a deep understanding of today’s luxury traveller, the Director of Operations leads with clarity and intention, shaping a guest journey that is both elevated and authentic. Through curated experiences and a culture of excellence, every moment becomes meaningful, while driving performance and delivering on ownership expectations with precision and care.

About the Conrad Brand

Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer access to a world of infinite connections, intuitive services, and inspired experiences along our guests’ journeys. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

About the Property

Conrad Abu Dhabi Etihad Towers is one of the UAE’s most iconic luxury destinations, proudly positioned as Abu Dhabi’s leading urban resort, where world-class hospitality, exceptional culinary experiences, and genuine luxury come together. Located within the prestigious five-tower Etihad Towers complex, the hotel features 377 elegantly appointed rooms and suites, 199 serviced residences, a private beach, three outdoor pools, a luxury spa, and more than 5,000 sqm of meeting and event facilities. Home to 12 award-winning restaurants and bars, including several internationally acclaimed dining concepts, the hotel has established itself as a premier culinary destination and a place to see and be seen in Abu Dhabi. Situated between the Arabian Gulf and the vibrant Corniche, just minutes from the Presidential Palace and the city’s key business and leisure attractions, Conrad Abu Dhabi Etihad Towers offers team members the opportunity to be part of a dynamic luxury hospitality environment dedicated to creating unforgettable experiences for guests from around the world.

How You’ll Make an Impact

As a Director of Operations at a Conrad property, you’re not just leading hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Your responsibilities will include:

• Lead with Conrad’s modern luxury ethos: Oversee all hotel operations to deliver purposeful guest experiences that embody the brand’s contemporary spirit while fostering a guest-centric culture of intuitive service, immersive storytelling, and meaningful connections
• Drive performance and profitability: Manage revenue, budgets, and cost controls to achieve financial targets while balancing operational efficiency with luxury guest experiences
• Oversee property priorities: Lead capital projects, refurbishments, and service initiatives to maintain operational excellence and brand alignment
• Set and execute strategic direction: Shape short- and long-term goals, making decisions in the best interests of the hotel, the Conrad brand, and Hilton’s long-term vision
• Inspire and develop talent: Provide visionary leadership to the operation team and all Team Members, embedding Hilton’s values and fostering a culture of inclusion, engagement, and belonging
• Strengthen communication and collaboration: Hold regular meetings with the Heads of Department (HOD) team and maintain strong relationships with owners, auditors, and Hilton stakeholders to ensure alignment and accountability
• Commit to continuous improvement: Uphold and exceed Hilton and Conrad service standards, respond to audits proactively, and drive innovation and operational integrity across the business

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Hilton luxury brand Director of Operations lead with presence and purpose, represent the brand with distinction, inspire teams, and elevate the guest journey through thoughtful, intentional leadership. The ideal candidate is a strategic and polished leader with a strong focus on Rooms Operation, and operational excellence. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven experience as Director of Operations and or Rooms Division Manager in luxury hospitality, ideally within Forbes-rated and Virtuoso-affiliated properties
• Passion for delivering exceptional guest experiences
• Extensive multi-market expertise with a deep understanding of key global and regional markets
• Deep understanding of luxury operations and trade affiliations, with a sharp eye for detail and commitment to anticipatory, personalised service
• Track record of driving innovative commercial opportunities, particularly in Rooms, to increase profitability
• Ability to build strong networks and relationships with owners, contractors, corporate partners, and the local community
• Exceptional talent leadership, with the ability to attract, develop, and retain top performers while embedding Hilton’s culture and values
• Robust business acumen with experience in budget management, revenue forecasting, and strategic planning for a property of similar scale
• Resilient and sound in judgment, able to balance strategic vision with operational execution
• Degree or diploma in Hotel Management or equivalent
• Fluency in English (spoken and written)