Job Description

Role: Director of Operations

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Director of Operations At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

The Director of Operations is responsible for overseeing all functions of managing and executing company wide operations for multiple facilities across the country. The Director of Operations should be able to implement innovative strategies in order to boost efficiency and ensure maximum customer satisfaction. The Director of Operations will play a principal role in the overall quality, efficiency, and success of our operations. The Director of Operations will work closely with leadership in Sales, Risk Management, HR, and Finance to help execute strategies for company growth and profitability.

Available Benefits for All Employees

• Incentive bonus eligible
• Unlimited Paid Time Off
• Comprehensive Benefits Package - Medical, Dental, and Vision
• Free Telemedicine Services on Day 1*
• Free Prescription Discount Program
• 401 (k)
• Get paid when you need it with PNC EarnedIt
• Financial Wellness Support from PNC Workplace Banking
• Employee Assistance Programs
• Training & Development Opportunities
• Employee Recognition Programs
• Employee Stock Purchase Plan
• Nationwide Transfer Opportunities and Career Development

Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details.

Benefits Link

Click here for more benefits information

or copy this link https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf

*Not available in AR.

Responsibilities

• Oversee day-to-day operational functions.
• Define and implement operations strategy, structure, and processes.
• Manage the quarterly and annual budgeting process and P&L responsibilities. • Monitor performance to proactively identify efficiency issues and propose solutions. • Maintain a working knowledge of all phases of operations.
• Coordinate support to operations throughout the business.
• Interview, hire, train, and mentor the operations management team.
• Provide regular performance updates to senior leadership.
• Build relationships with existing and new facility contacts.

Skills Required

• Proven track record as a team leader with an understanding of management practices. • Demonstrated project and budget management skills.
• Strong business acumen with a broad understanding of fundamental business principles. • Analytical problem-solving skills with an impeccable attention to detail.
• Ability to set overall strategy and drive process improvement.
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
• Excellent verbal and written communication skills.
• Must have the ability to build relationships with internal teams and customers alike. • Strong ability to influence, encourage, inspire, and motivate a team or individual. • Must be highly organized.
• Must be a team player.
• Strong knowledge of Microsoft office suite: Word, Excel, Outlook, Microsoft Teams, etc.

Experience

• Minimum of 5 years of management experience.
• Minimum of 7 - 10 years janitorial and facilities management experience.
• Multi-team management experience.
• Previous P&L responsibility.

Education

• Bachelor’s degree in business, accounting, or a related field.
• MBA or equivalent graduate degree preferred.
• Bilingual: English & Spanish preferred.

Work Environment/Hours

• A full-time exempt (salaried) position.
• Physical Requirements
• Ability to lift items of up to 25 lbs. (i.e., walk, stand, bend).
• Ability to sit at a desk, utilizing office equipment (computer, phone, etc.).
• Valid reliable transportation and state driver’s license.
• Ability to travel as needed.

EEO Statement

Platinum is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. Platinum also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Platinum is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.