Job Description

ABM Industries is seeking a Director of Operations to support our Business & Industry Group. Reporting directly to the Vice President of Operations, the Director will lead day-to-day operational execution across a defined region or portfolio, ensuring alignment with strategic priorities while driving performance, efficiency, and growth.

The ideal candidate is a strong operational leader with a facilities management background or deep industry knowledge, and experience managing services across a diverse client base.

Benefit Information

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Characteristics of the Director of Operations

• Performance-driven professional who leverages data and KPIs to drive results

• Strong people leader with the ability to coach and develop frontline and mid-level leaders

• Growth-oriented mindset with focus on organic revenue expansion within assigned scope

• Financially savvy with experience managing budgets and supporting P&L performance

• Executes with discipline to support strong cash flow and cost management

• Effective collaborator able to navigate a matrixed organization and influence stakeholders

Duties / Responsibilities:

• Executes the strategic direction set by the Vice President of Operations across assigned operations

• Partners with senior and regional leadership to meet company goals and operational targets

• Supports cross-functional collaboration to deliver on organizational priorities

• Responsible for operational performance, client satisfaction, and profitability within assigned region or accounts

• Oversees daily operations to ensure quality, consistency, and adherence to company standards

• Drives adoption of company service offerings and go-to-market initiatives

• Builds and maintains strong client and partner relationships

• Leads and develops Regional Directors, Branch Managers, and/or District Managers

• Supports customer retention and growth through service excellence and continuous improvement

• Resolves complex operational issues with guidance from senior leadership as needed

• Identifies and implements process improvements, technologies, and efficiencies

• Ensures compliance with operational policies, procedures, and standards

• Reviews operational reports, staffing plans, and cost controls

• Partners with sales teams to support growth initiatives and client expansion

• Collaborates with HR and Legal on labor relations and workforce strategies

• Manages and adheres to assigned budgets and financial targets

• Provides performance reporting and insights to the Vice President of Operations

• Stays current on industry trends and operational best practices

• Identifies training needs and supports development programs

• Performs other duties as assigned

Required Skills/Abilities:

• Strong understanding of financial and operational metrics

• Ability to manage multiple priorities and meet deadlines

• Excellent communication and interpersonal skills

• Proven leadership and team development capabilities

• Knowledge of industry best practices and service delivery models

• Strong analytical and problem-solving skills

• High attention to detail and organizational skills

• Proficiency in Microsoft Office Suite

Education and Experience:

• Bachelor’s Degree or equivalent experience in operations or related field

• 7–10 years plus of relevant experience, including leadership roles

• 3–5 years of operational leadership experience

• Experience supporting P&L or budget accountability preferred

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com