Job Description

The Director of Operations will provide direct support to the Practice Managers and collaborate with the Operations and Physician Leadership team to implement core programs that lead to practice growth and profitability. The Director is required to provide tactical planning for practice operations, execute strategic initiatives, and lead their teams to provide exceptional patient care.

REPORTS TO Vice President of Operations

Location: Tulsa OK area

ESSENTIAL RESPONSIBILITIES:

• Patient Care & Performance Management:
• Evaluate protocols and implement recommended changes that maintain or improve the standard of patient care and operational efficiency.
• Collaborate with both physicians and staff to create optimal flow, while ensuring both superior patient care and successful operating results.
• Manage the financial outcomes of the practice including:
  • Cost of goods sold / Cost of services
  • Operating expenses
  • Employee compensation / Wage %
• Drive operational excellence, identifying ways to increase revenue and decrease costs.
• Deploy data and research to drive business objectives.
• Manage the daily operations and revenue generation of the company and ensure its continual growth.
• Maintain compliance with the organization’s policies and applicable regulatory guidelines.
• Ensure all policies, processes and work instructions are followed at the highest level to include merchandising, brand management, timely and accurate completion of all patient transactions, and utilization of all resources.

OTHER RESPONSIBILITIES:

Staff Development:

• Responsible for the direct supervision of the practice managers located within the region.
• Work with each practice manager to cultivate a staff that will embrace and display a passion for delivering quality patient care and customer service.
• Build and lead creative, collaborative teams; develop people; and link performance to overall business objectives.
• Guide and evaluate the work of other employees, including peers, to ensure a healthy working environment.
• Proactively recruit, hire, train, motivate and retain current and future leaders. to foster a diverse and inclusive organization.
• Promote an atmosphere of “teamwork” by connecting the practice managers and the physician leadership team to create alignment and focus on patient care and practice growth.
• Participate in the recruitment of qualified management including interviewing, recommendation for hire, and onboarding plan development.
• Provide ongoing performance coaching and development for all practice managers within the assigned area of responsibility.
• Collaborate with the physician leadership team; utilize reports and feedback to address and resolve performance opportunities and scheduling/template efficiencies.
• Strategic Development:
• Be a champion of the company's overall culture and commitment to patient care.
• Align strategic goals and resources to maximize profitability.
• Identify competitors, expansion opportunities, customers, markets, and new industry developments and standards.
• Drive organizational innovation and change.
• Collaborate across the organization to identify needs and develop scalable solutions.
• Work on integration and post-acquisition teams as needed.
• Partner with the physician leadership team to gain input on capital expenditures, equipment utilization, cost of goods sold, surgical supplies, and the clinical budget.
• Asset Management:
• Monitor each practice to ensure a safe, clean, organized and inviting environment for both patients and staff.
• Monitor and protect all company assets by performing periodic inventory audits on building/grounds, clinical and office equipment, sellable products, and all other company-owned resources.
• Execute inventory management, controls loss prevention and discounting policies
• Demonstrate a commitment to the organization’s Values, Standards of Conduct, Standards of Care and Vision for Life principles.
• Perform other related duties as required by your supervisor

EDUCATION AND/OR EXPERIENCE

• Extensive education and experience in general business and organizational operations required.
• Bachelor’s degree in business or related degree preferred.
• Previous Optometry/Ophthalmology experience preferred.

COMPETENCIES:

• Leadership
• Strategic thinking
• Problem solving/analysis
• Change agent
• Project management
• Organizational skills
• Decision making
• Presentation skills
• Technical capacity
• Excellent communication skills both written and oral
• Cross functional approach

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Typical office activities
• Walking, sitting, standing, and bending
• Using hands to operate object, tools, computers, and other electronic equipment
• Lifting/handling computers and related equipment
• Vision abilities including close vision and adjusting focus
• Travel is required for this position and requires a valid driver's license