Job Description

Director of Operations

Brand Conversion | Path to General Manager

Location: Guyana

Reports To: Chief Operating Officer (COO)

Property: 80-suite hotel with one grab-and-go outlet; independent brand transitioning to an international chain.

Oversees: Rooms Division (Front Office and Housekeeping) and the Grab-and-Go outlet.

Compensation: Negotiable, plus housing allowance, work permit, and relocation.

The Opportunity

Lead the daily operations of an 80-suite hotel through its transition from an independent property to a globally branded hotel. Reporting to the COO, the Director of Operations will own the guest experience across the Rooms Division and the grab-and-go outlet, and will be developed and groomed for promotion to General Manager based on performance and brand readiness.

Key Responsibilities

• Direct day-to-day Front Office and Housekeeping operations across all 80 suites, delivering consistent, brand-aligned service.
• Oversee the grab-and-go outlet, including service quality, food safety, cost controls, and brand standards.
• Serve as a key operational lead during the rebranding, implementing new SOPs, training, and quality standards.
• Drive Rooms revenue performance with Sales and Revenue Management; optimize occupancy, ADR, and RevPAR.
• Own departmental P&L, budgets, forecasts, and labor models for Rooms and the Grab-and-Go outlet.
• Recruit, mentor, and develop a high-performing team and build a strong succession pipeline.
• Monitor guest satisfaction and online reputation; lead recovery and continuous improvement plans.
• Ensure compliance with local laws, health and safety, labor regulations, and brand-mandated policies.

Qualifications

• 8 to 10 years of progressive hospitality leadership, with at least 3 years in a senior operations role at a branded hotel.
• Experience operating within an internationally branded environment; conversions, openings, or pre-openings strongly preferred.
• Deep Rooms Division expertise; working knowledge of grab-and-go, café, or quick-service F&B operations.
• Strong financial acumen and proven leadership of diverse, high-performing teams.
• Bachelor's degree in Hospitality, Business, or related field preferred.
• Open and willing to relocate to Guyana; international hospitality experience is a strong advantage.

What We Offer

• Negotiable compensation commensurate with experience.
• Housing allowance, work permit sponsorship, and full relocation assistance.
• A clearly defined development path into a General Manager role.
• High-visibility leadership role reporting directly to the COO during a transformative brand conversion.