Job Description

💼 Director of Operations
 📍 Scottsdale, AZ
 ⚡ $135,000 – $150,000+ / year

A growing real estate development and property management company is seeking an experienced Director of Operations to oversee and optimize operations across a diverse multifamily portfolio spanning market-rate, affordable, and tax credit communities. This executive leadership role is responsible for driving operational performance, financial results, team development, and portfolio-wide consistency across approximately 4,500 units.
This position is ideal for a strategic and hands-on operations leader who thrives in a fast-paced environment, understands multifamily operations at scale, and enjoys building high-performing teams and systems.
🏡 WHAT YOU’LL DO
 ● Oversee operational performance across a diverse multifamily portfolio totaling approximately 4,500 units
 ● Lead and support Regional Managers and corporate department leaders across operations, facilities, compliance, HR, marketing, and IT
 ● Review property financials, operational KPIs, occupancy trends, and NOI performance across the portfolio
 ● Drive revenue optimization initiatives, leasing strategy discussions, and operational consistency company-wide
 ● Oversee annual budgeting processes and monitor budget variance reporting
 ● Conduct regular operational reviews and collaborate with Regional Managers to improve asset performance
 ● Support hiring, onboarding, and leadership development for onsite and regional teams
 ● Ensure compliance with company policies, operational procedures, and property management standards
 ● Maintain oversight of property management software administration, training, and user management
 ● Coordinate portfolio-wide operational calls and leadership meetings
 ● Review delinquency, collections, and recertification reporting to support strong financial performance
 ● Assist with bonus program development and operational incentive structures
 ● Travel to properties as needed to support operations, training, audits, and performance initiatives
🤩 WHY YOU MATTER
This role plays a critical leadership function across the organization. Your ability to drive operational excellence, support high-performing teams, and improve portfolio performance directly impacts resident satisfaction, NOI growth, and the long-term success of the company.
🎒 WHAT IT TAKES
 ● 7–10+ years of multifamily property management or operations leadership experience
 ● Experience overseeing large multifamily portfolios across multiple asset classes preferred
 ● Strong financial acumen including budgeting, forecasting, variance analysis, and NOI management
 ● Proven leadership experience managing Regional Managers and multi-site teams
 ● Experience with affordable housing and tax credit operations is highly preferred
 ● Strong understanding of leasing strategy, occupancy management, and operational KPIs
 ● Experience administering or managing property management software platforms
 ● Excellent communication, organizational, and leadership skills
 ● Ability to balance strategic planning with hands-on operational execution
 ● Willingness to travel approximately 40% as needed
⭐ IDEAL CANDIDATE TRAITS
 ● Strategic and solutions-oriented
 ● Strong operational and financial mindset
 ● Calm under pressure and highly organized
 ● Collaborative leadership style
 ● Accountable, professional, and team-focused
 ● Adaptable in a fast-growing environment
🏆 THE PERKS!
 ● $135,000 – $150,000+ annual compensation
 ● Comprehensive Health Coverage
 ● Dental & Vision Insurance
 ● Group Term Life & AD&D Insurance
 ● Voluntary Supplemental Benefits
 ● 401(k)
 ● Generous PTO Policy
 ● 11 Paid Company Holidays
 ● Well-being initiatives and employee wellness support
 ● Opportunity to help lead and scale a growing multifamily platform