Job Description
PURPOSE:
The Director of Operations has responsibility for developing, overseeing and improving operational aspects of the Adult Residential Division, ensuring efficiency, compliance and excellence. The Jewish Board’s Adult Residential Division provides safe and secure housing for 1,200 adults living with mental health condition. Our Adult Residential programs support adults living with a mental health condition to live in the community with as much independence as possible. Using a non-judgmental harm reduction approach, staff model and guide residents to create and meet personalized recovery goals, to develop independent living skills, and to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of stable housing, utilize a culturally competent lens, and emphasize the dignity and legitimacy of each individual’s journey.
Reporting to the Executive Program Director (EPD), the Director of Operations provides leadership that results in robust and effective central business operations, fiscal viability, and division-wide compliance with multiple regulations and requirements. The Director oversees execution of day-to-day tasks and improvement projects to ensure that the division’s operations support the provision of quality care every day. Key areas of focus for the role are to collaborate with leadership staff of the Division, collect and analyze data to inform decision making and track performance, manage the vacancy tracker, and oversee the apartment portfolio from a programmatic standpoint. The Director of Operations will supervise the operations associate, data analyst, and entitlement specialists and will work closely with the Project Manager/Operations. The Director, Operations will work closely with the other Adult Residential Senior Directors and Directors in ensuring the Division’s operations are standardized and promote efficiency and effectiveness of the services provided.
KEY ESSENTIAL FUNCTIONS:
• Provides vision and execution to develop and manage a business operations infrastructure that supports Adult Residential Services at The Jewish Board. This structure should meet the needs of clients and staff and recognize the necessity of integrating clinical standards as well as business practices into service design and delivery.
• Provides leadership and direction to staff and develops talent.
• Responsible for achieving operational efficiency and outcomes in the areas of facilities, budget/finance, workforce/scheduling, compliance, and other divisional operational domains.
• Organize, centralize, standardize and upgrade business and operational practices in the Adult Residential Division.
• Works closely with internal Jewish Board departments (Compliance, Fiscal, IS, Clinical Applications, One Call) and Adult Residential programs to achieve and monitor goals and to continually improve the business performance of the programs.
• Collaborates with departmental leadership to develop annual budgets and performance improvement goals/timelines
• Ensures relationships with partners and community representatives/groups are established, developed and maintained
• Ensures compliance with internal and external policies, procedures and regulations
• Utilizes data to inform planning, service delivery and overall management
• Cultivates and maintains relationships with State and regulatory bodies, as well as with JBFCS programs/departments and community organizations, partners and coalitions
• Collaborate with Senior Directors and Program Directors in ensuring the Division’s operations are standardized and promote efficiency and effectiveness of the services provided.
• Oversee and manage the data collection and analysis processes to ensure accurate and timely reporting.
• Lead the centralized intake and screening process for potential clients, ensuring a streamlined and efficient approach.
• Manage the vacancy tracker to monitor and report on housing availability, occupancy rates and follow up on Sysaid tickets.
• In collaboration with Real Estate, oversee the programmatic management of the apartment portfolio, including maintenance, leasing, and ongoing apartment needs.
• Supervise and support the operations associate and data analyst, providing guidance and direction to ensure high-quality data management and analysis.
• Collaborate with other departments to ensure alignment and coordination of operational activities.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Monitor and evaluate the performance of operational activities, making adjustments as needed to achieve organizational goals.
• Suggest operational improvements to processes to ensure program staff and leadership have the tools needed to provide the highest quality of services to clients.
• Ensure compliance with all relevant regulations and standards.
• Prepare and present reports to senior management on operational performance and outcomes.
• Travels to program sites
• Other duties as assigned by the Executive Program Director
CORE COMPETENCIES for the position include:
• Strong operational and business acumen
• Strong leadership and management skills, with the ability to inspire and motivate a diverse team
• Excellent communication and interpersonal skills to effectively interact with residents, families, staff, colleagues and external stakeholders
• Analytical and problem-solving skills to address complex issues and improve operations
• Commitment to providing high-quality and safe care and services
• Solution-focused and exhibits enthusiasm and creativity when presented with challenges
• Understands the complexities of operating a portfolio of residential programs and how to work in compliance with existing City, State and Federal regulations
• Excellent capacity for understanding and using data to guide decision making, track progress and sustain positive results
• Ability to prioritize shifting responsibilities in a fast-paced environment
EDUCATIONAL/TRAINING REQUIRED:
• Master’s degree in business, social work, or relevant field required.
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
• Minimum of 5 years of experience in operations management across multiple service lines, preferably in a mental health or housing organization.
• Familiarity with NYS OMH, DOHMH, HUD and CARF regulations
• Proven analytical skills and business acumen.
• Able to analyze complex situations, utilize data, and execute strategic interventions at a high level.
COMPUTER SKILLS REQUIRED:
• Solid skills using Excel, Power point, Word, Project Management software and Outlook. Familiarity with electronic health records.
VISUAL AND MANUAL DEXTERITY:
• The candidate should be able to read documents for analytical purposes such as computer information, software, computer graphic design programs, business analytical dashboards, etc. Limited applications of manual dexterity and hand-eye coordination.
WORK ENVIRONMENT/PHYSICAL EFFORT
• This position requires the ability to visit programs/facilities as assigned. It involves walking within residential program areas, including navigating stairs and interacting with residents.
• Requires movement to respond to crises or emergencies, which includes walking, sitting, standing, and bending as necessary, and sometimes quickly, to intervene and maintain safety in various settings.
• Regularly required to sit for part of the day.
• The lighting and noise levels are consistent with those typically found in a healthcare or long-term care environment.
• Must be able to lift up to 20 lbs.
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
