Job Description

ESSENTIAL FUNCTIONS

• Operations Management: Proactively manages key operational systems including Quality, Service Design, Process Design, Location, Layout, People and Work Systems. Establishes and monitors Continuous Quality Improvement performance standards.
• Rounding for Outcomes (MBWA – Manages By Walking Around): Personally influences the improvement of our collective results through a visible presence in assigned service areas, engaging with processes, monitoring performance and building relationships. Commits to a safe environment for patients/customers/guests. Responds to service concerns.
• Scheduling and Staffing: Manages day-to-day scheduling and staffing decisions to ensure optimal coverage and patient care.
• Human Resource Management: Facilitates the individual development of assigned staff (those in a reporting relationship) through effective selection, orientation, performance evaluation, interpersonal communication, and coaching. Conducts corrective action discussions with documented action plans that may lead to termination when necessary. Maintains employee satisfaction rating above peer group norms or achieves consistent improvement for areas of responsibility. Writes and reviews job descriptions on an ongoing basis for those in a reporting relationship. Conducts section meetings and Department meetings when appropriate. Conducts Department rounds daily with leadership members in a reporting relationship.
• Financial Stewardship: Manages direct expenses in assigned areas according to budgeted level and seeks new growth opportunities that maximize value for the organization. Manages the revenue cycle within area of influence. Updates Senior Management on variances containing qualitative and quantitative analysis with action plans for the next financial period.
• Resource Planning: Prepares budget for areas of responsibility to reflect an increase in value for the patient. Evaluates tasks and processes to identify opportunities for improvement in efficiency. Prioritized capital needs of the organization based upon goals, and technology required for patient care.
• Customer/Patient Loyalty: Focused on patient satisfaction by investigating and address patient concerns. Personally manages the appropriate internal follow-up regarding the concern or complaint. Acts as a change agent for patient focused care in assigned services.
• Compliance Management: Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of responsibility. Provides preparation and leadership during certification and state survey processes and develops action plans for addressing citations as needed.
• Professional Practice: Maintains an acceptable level of professional knowledge and works toward continuously improving standards of care/service.
• Committee Support: Demonstrates personal leadership by working with Senior Management or appropriate co-workers to manage an improvement in the effectiveness of each assigned organizational committee or group meeting.
• Patient Education: Provides Orthopedic education to pre-op patients through individual or group sessions to ensure they are prepared for care.
• Leadership Oversight: Provides leadership oversight for the Clinical Coordinator of Surgical Services at Physicians Regional Health System (PRHS) Perioperative Services, and Orthopedic department staff.
• Audit and Process Improvement: Performs PRHS audits and addresses opportunities for improvement through process enhancement or educational initiatives.
• Executive Support: In the absence of the Executive Director, will provide leadership and decision making as necessary in the interest of patient care.
• Advisory Role: Advises Executive Management Team on best practices in nursing and patient care and acts as a spokesperson for nursing issues.
• Creates a nursing environment that includes collaboration and integration with other departments.
• Partners with physicians to establish a safe environment for patients and smooth workflow.
• Ensures that nursing standards are upheld.

EDUCATION

• Bachelor of Science in Nursing (BSN) required and Master’s in Nursing (MSN) is preferred.

EXPERIENCE

• 5 – 7 years of experience where the primary function of the position was in a Director of Surgical Services or Patient Care Services or equivalent position in a hospital overseeing basic nursing functions. Surgical services and quality management experience preferred.

REQUIREMENTS

• Current RN licensure in the state of Employment.

KNOWLEDGE

• Principles and practices of hospital administration and basic knowledge of nursing services and
  ancillary departments.
• Development, coordination and delivery of medical services.
• Government regulations and codes including but not limited to The Joint Commission, State Agencies, ARRA, COLA, Pharmacy Board, and Nursing Board.
• Administrative reporting and control procedures.
• Principles and practices of administrative supervision and decision making.
• Risk management issues in a hospital setting.
• Hospital and healthcare policies to direct operations.
• Employee development.
• Healthcare marketing to include all musculoskeletal specialties.
• Perioperative and department efficiency, AORN, SPD and ASPAN standards.

SKILLS

• Exercising a high degree of initiative, judgment and discretion and decision making to achieve
  organizational objectives.
• Analyzing situations accurately and taking effective action.
• Establishing and maintaining effective working relationships with employees, providers, management and
  the public.
• Delegating assignments, achieving goals and objectives.
• Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures.