Job Description

Job DetailsJob Location: Miami, FL 33142Position Type: Full TimeEducation Level: NoneTravel Percentage: Up to 25%Job Shift: AnyJob Category: Information TechnologySummary:
The Director of Network Infrastructure and IT Operations is responsible for the design, implementation, and management of the organization's enterprise IT infrastructure, cloud platforms, and service delivery. This role ensures high availability, security, and compliance while integrating AI and automation to improve efficiency. The director plays a critical leadership role in strengthening organizational resilience, overseeing disaster recovery and business continuity, and ensuring compliance with CMMC, CARF, PCI, and other regulatory standards. The director will help define and lead a comprehensive infrastructure and operations strategy aligned with business growth, security, and compliance goals.
Essential Duties & Responsibilities:
Evaluate emerging technologies for AI, infrastructure, automation, and security.
Drive adoption of AI, automation, and modern cloud-native technologies to enhance scalability and efficiency.
Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
Responsible for the day-to-day management of data centers and ensures that all data center equipment is fully functional and responds to users’ needs.
Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
Responsible for setting up, developing and maintaining computer networks within or between enterprises. This function must ensure the integrity of high-availability network infrastructure to provide maximum performance. In addition, this function defines and controls the access to information and resources within a computer network, based on their roles and circumstances. Controls are set through authentication, authorization, provisioning and directory services.
Provides centralized support operations that deliver capabilities to ensure continuity of operations and includes help desk, provisioning of users, their devices and office productivity aides, disaster recovery, and maintaining high-availability systems. In addition, a process-optimized organization implements key ITIL processes to achieve consistency, quality and scalability
Responsible for the installation, configuration, upgrade, migration, backup, recovery and security of database software. Working closely with the infrastructure team, new releases and patches are managed to continue to optimize how databases are used.
Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Create, and maintain the enterprise’s security awareness training program.
Create and maintain the enterprise’s security documents (policies, standards, baselines, guidelines, and procedures).
Create and maintain the enterprise’s Business Continuity Plan and Disaster Recovery Plan, where appropriate. Design, implement, and test disaster recovery and business
continuity plans to ensure IT services can recover from cyberattacks, outages, and natural disasters.
Operational Management:
Leverage AI and automation tools (e.g., intelligent monitoring, RPA, chatbot-based service desks) to streamline operations and improve MTTR
Ensure infrastructure meets security and compliance requirements for CMMC (NIST 800-171), CARF, HIPAA, PCI, and GDPR.
Partner with cybersecurity teams to manage risk, enforce access control, and ensure proactive patching and vulnerability remediation.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
Maintain audit-ready documentation and lead IT readiness for assessments and certifications.
Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
Ensure the confidentiality, integrity, and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, and other systems and in databases and other data repositories.
Supervise all investigations into problematic activity and provide on-going communication with senior management.
Responsible for the design and execution of vulnerability assessments, penetration tests, and the support of security audits.
Provide guidance to junior members of the team.
Other duties as assigned.
QualificationsEducation and Experience:
Formal Education & Experience
10+ years of experience managing medium to large-scale networks.
10 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
Strong background in managing compliance with CMMC and CARF, as well as PCI, HIPAA, or GDPR.
Experience with Cisco Meraki, VMWare, VPNs, Microsoft Dynamics Great Plains
Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
Knowledge of applicable data privacy practices and laws.
Personal Attributes
Demonstrated leadership and personnel management skills.
Good understanding of the organization’s goals and objectives.
Strong interpersonal, written, and oral communication skills.
Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.
Able to conduct research into networking issues and products as required.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving- Identifies and resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotional topics.
Communication and customer services - Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus, but not required. Use terminology that is appropriate to the intended audience.  Edit written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences, and getting clarification.
Mathematic Skills - Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presents numerical data effectively.
Ethics - Maintains high standards of ethical conduct, demonstrates honesty and integrity, and avoids theft-related, dishonest, or unethical behavior. Works with integrity and safeguards confidentiality. Treats others with respect; keeps commitments; inspires the trust of others; adheres to integrity and ethics; upholds organizational values.
Planning/Organizing - Prioritize work activities, use time efficiently, and develop realistic action plans.
Job Commitment - Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.
Professionalism - Follows all corporate policies and procedures, including occupational safety and health policies and procedures, and responds to management directions.  Maintain a professional demeanor with participants, staff, and other professionals.  Project a positive image of Goodwill.  Reacts well under pressure and accepts responsibility for own actions.  Follows through on commitments.
Work Quality - Demonstrates accuracy, completeness, and neatness.  Look for ways to improve and promote quality.  Applies feedback to improve performance.  Monitors own work to ensure quality.
Quantity of work - Produces the work the manager assigns efficiently and promptly.
Attendance/Punctuality - Report to work as scheduled and on time and remain on the job throughout regular work hours.  Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.
Teamwork - Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.
Safety and Security - Observe safety and security procedures; Report any safety deficiency to the immediate supervisor.  Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.
Personal Characteristics—Dress in appropriate business attire. Conduct yourself professionally. Take initiative. Be dependable and accurate, and take pride in your work.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; can deal with frequent change, delays, or unexpected events.
Analytical - Can understand diverse information; collect and research data; use intuition and experience to complement data; help design workflows and procedures.
Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.
Detail-Oriented – Must be an organized professional with an excellent eye for detail.
Diversity—Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment—Displays willingness to make decisions; exhibits sound and accurate judgment; Supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.  Must be highly reliable and able to carry out tasks autonomously and collaboratively.
Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence; Takes calculated risks to accomplish goals. Persistent and results-oriented.
Strategic Thinking: Develops strategies to achieve organizational goals; understands the organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is regularly required to sit for a long time. The employee must frequently use hands to finger, handle, feel, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.