Job Description

Role Summary

As the U.S. healthcare market continues to evolve, customer needs and expectations are becoming increasingly complex. Addressing these challenges requires innovative strategies that foster meaningful engagement, strengthen strategic partnerships, and deliver measurable business results.

The Director of National Key Accounts (I&I) is a senior, customer-facing leader responsible for building strategic partnerships and delivering solutions that create sustained competitive advantage with I&I’s most influential national accounts. This role requires a deep understanding of the U.S. healthcare system, integrated delivery networks (IDNs), payer dynamics, customer priorities, and evolving market trends.

Leveraging comprehensive knowledge of the I&I portfolio and marketplace, the Director will design and execute strategic engagement plans that align customer priorities with Pfizer’s business objectives. As a matrix leader, this individual will coordinate cross-functional stakeholders—including senior leadership, Health IT, Medical, Marketing, Commercial Effectiveness, and other enterprise partners—to advance customer-valued solutions and deliver on revenue goals.

Role Responsibilities

• Strategic Account Leadership: Directly engage prioritized national accounts to develop long-term, mutually beneficial relationships that advance Pfizer’s strategic objectives and deliver on revenue goals. Expand Pfizer’s breadth and depth of influence within assigned accounts by building strategic relationships, advancing customer-valued solutions, and making critical decisions that significantly impact Pfizer’s relationship with each customer.
• Enterprise Influence: Serve as a subject matter expert on customer engagement, resource optimization, and U.S. market trends to enhance Pfizer’s relevance and inform enterprise strategy.
• Insight Generation: Capture, synthesize, and communicate actionable customer insights to influence strategic brand planning, resource allocation, and cross-functional decision-making. Serve as the primary point of contact for customer engagements and projects where a specific brand or therapeutic area opportunity is identified.
• Integrated Planning: Lead a cross-functional integrated team representing Key National Accounts, including Commercial Effectiveness, MG/IDN Marketing, Medical, Health IT, Brand Marketing, PCA, and Legal, as applicable. Develop and execute a strategic plan for each assigned national account to align enterprise resources, customer priorities, and business objectives.
• Innovation & Execution: Design scalable solutions and engagement platforms that address customer needs while driving operational excellence and measurable outcomes.

Qualifications

• Education: Bachelor’s degree required; MBA or MPH preferred.
• Work Experience:
• Minimum of 8+ years of pharmaceutical or biotechnology experience, with a strong understanding of the U.S. healthcare system and IDN/key account dynamics.
• 5–10 years of account management experience preferred.
• Key Account Management (KAM) experience required.
• Valid U.S. driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past seven years will disqualify a candidate from being hired.
• Skills & Knowledge:
• Expertise in strategic account planning and execution.
• Ability to generate deep customer insights and integrate them into business decisions.
• Strong leadership, collaboration, and influence skills across matrix teams.
• Exceptional communication, analytical, and project management capabilities.
• Proven ability to design and implement scalable solutions for complex customer environments.

Other Job Details

Last Day to Apply: September 11, 2026

The annual base salary for this position ranges from $189,200.00 to $315,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

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