Job Description

Job Location: New Orleans, LA 70115
Position Type: Full Time
Salary Range: $75,000.00 - $82,000.00 Salary/year
Job Shift: AnyThe New Orleans JCC is seeking a dynamic, relationship-driven Membership Director to lead membership growth, engagement, and retention across our two campuses. This role is ideal for a strategic thinker who combines data-driven decision-making with exceptional customer service and hands-on team leadership.
What You’ll Do:
- Lead the development and execution of membership recruitment and retention strategies to maintain and grow a vibrant, mission-aligned membership base.
- Set and track sales goals, analyze membership trends, and use data to inform strategic decisions and drive results.
- Supervise and support the Membership Services team, including Managers, Associates, and Welcome Desk staff, ensuring consistent training, scheduling, and performance excellence.
- Oversee day-to-day membership operations, including tours, prospective member follow-up, onboarding, rejoins, cancellations, and account management.
- Partner cross-departmentally to enhance member engagement and collaborate with Marketing and Communications on promotions and outreach initiatives.
- Manage reporting for senior leadership, including membership statistics, conversion rates, reactivations, and retention data.
- Build and maintain strong relationships within the Jewish and broader community to expand visibility and deepen community partnerships.
- Ensure an outstanding member experience by addressing concerns professionally and implementing efficient, service-focused processes.

QualificationsWhat You'll Bring:
- College degree required
- 5+ years of full-time experience in marketing, sales, business, and/or customer service.
- Management experience in the wellness/recreation/membership-based industry is helpful.
- Ability to consistently communicate clearly and respectfully in both oral and written communication.
- Willingness to learn and grow within a dynamic program environment.
- Exhibits adaptability and flexibility in response to participant and program needs.
- Dependable and attentive to daily responsibilities and follow-through.
- Strong computer abilities, including knowledge of Google Workplace, CRM systems, and Microsoft Office.
- Lead by example; follow all policies and procedures as defined in the NOJCC Handbook and as directed by Agency leadership.
Schedule
- Mon-Fri, 8am-5pm, with willingness to be flexible and work weekends and evenings as needed.
Let's Talk Money!
- $75k to $82k annually; Depending on Experience
Perks!
- Medical, Dental & Vision Plans
- 401K Matching
- EAP
- 75% Discount Early Childhood Education & Camp Tuition
- Free Company Paid Life Insurance
- Free Complimentary Fitness Membership
- Paid-Time Off
The New Orleans Jewish Community Center is an Equal Opportunity Employer
At the New Orleans Jewish Community Center (NOJCC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, veteran service, genetic information, family or parental status, or any other status in accordance with applicable federal, state and local laws. The NOJCC expressly prohibits any form of unlawful employee harassment based on any of the characteristics listed here. Improper interference with the ability of NOJCC employees to perform their expected job duties is absolutely not tolerated. The NOJCC complies with applicable state and local laws governing non-discrimination in employment in every location in which NOJCC has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.