Job Description

Job Location: Towne Centre - Myrtle Beach, SC 29579
Position Type: Full TimeEducation
Level: 4 Year Degree
Travel Percentage: None
Job Shift: Day
Job Category: BankingJOB SUMMARY
The Director of Loan Operations is responsible for the strategic leadership, management, and oversight of all loan operations functions for the Bank. This role ensures operational efficiency, regulatory compliance, data integrity, and superior internal and external customer service throughout the loan lifecycle. The Director partners closely with lending, credit, compliance, IT, and executive leadership to support loan growth initiatives and to evaluate, implement, and optimize technology solutions, including end-to-end loan origination systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & Strategy
- Set the strategic direction for Loan Operations to align with corporate goals for growth, profitability, credit quality and customer experience.
- Provide leadership and direction for all loan operations functions including loan booking, documentation, servicing, collateral management, boarding, maintenance, and post-closing review.
- Develop and execute strategic initiatives to enhance loan operational efficiency, scalability, and service delivery.
- Build, mentor, and manage a high-performing loan operations team, including performance management, training, and succession planning.
- Foster strong collaboration between loan operations, lending teams, credit administration, compliance, and technology teams.
Operational Oversight
- Oversee daily loan operations workflow ensuring timely, accurate, and compliant loan processing.
- Maintain operational procedures that support consistency, scalability, and strong internal controls.
- Monitor loan boarding, payment processing, escrow administration, collateral tracking, loan modifications, and payoffs.
- Ensure data integrity between loan origination systems, core system, and ancillary platforms.
- Develop and monitor key performance indicators (KPIs) and service level standards.
Technology & Process Improvement
- Evaluate, recommend, and assist with implementation of loan technology platforms, including end-to-end Loan Origination Systems (LOS).
- Serve as primary business owner for loan operations system integrations with Jack Henry and related ancillary systems.
- Lead process improvement initiatives utilizing automation, workflow management, and digital solutions.
- Coordinate user acceptance testing (UAT), system conversions, and implementation projects.
- Partner with IT and vendors to optimize system functionality and troubleshoot operational issues.
- Identify opportunities to streamline processes and reduce manual intervention while maintaining strong risk controls.
Compliance & Risk Management
- Ensure day‑to‑day adherence to applicable laws and regulations (e.g., ECOA/Reg B, TILA/Reg Z, RESPA/Reg X, HMDA/Reg C, FCRA/Reg V, Flood, Fair Lending/UDAAP, SCRA, MLA, BSA/AML operational touchpoints, state requirements).
- Maintain strong internal controls to mitigate operational, compliance, and reputational risks.
- Coordinate and respond to internal audits, external audits, and regulatory examinations.
- Ensure accurate loan documentation, collateral perfection, and exception tracking.
- Stay current with regulatory changes impacting loan servicing and operations.
Vendor & Relationship Management
- Manage relationships with loan system vendors and service providers.
- Direct vendor and third‑party relationships (doc prep, flood, title, appraisal, servicing tools), including due diligence, performance reviews, and contract renewals
- Coordinate system upgrades, enhancements, and vendor implementation projects.
Reporting & Data Management
- Ensure accurate and timely loan reporting for management, regulatory filings, and internal analytics.
- Provide operational reporting to executive leadership and lending management.
- Utilize system data to identify trends, risks, and operational improvement opportunities.
Key Performance Indicators
- Loan boarding and processing accuracy rates.
- Turnaround time and service level metrics.
- Audit and exam results.
- Operational efficiency improvements.
- Successful technology implementation and adoption.
- Staff development and retention.

QualificationsQUALIFICATIONS
- Bachelor’s degree in Business, Finance, Accounting, or related field (or additional equivalent experience in lieu of bachelor’s degree).
- 8–10 years of progressive experience in loan operations within a financial institution.
- Minimum 5 years of leadership or management experience.
- Community bank experience strongly preferred.
- Strong working knowledge of Jack Henry core system (SilverLake, CIF 20/20, or related platforms) preferred.
- Demonstrated experience evaluating and implementing Loan Origination Systems and loan workflow technologies.
- Experience with system integrations, conversions, and process automation initiatives.
- Strong understanding of loan documentation systems, imaging platforms, and servicing systems.
- Comprehensive knowledge of commercial, consumer, and real estate loan products and servicing requirements.
- Strong knowledge of regulatory requirements including Reg Z, Reg B, Flood regulations, HMDA, TRID, and Fair lending standards.
- Proven leadership, team development, and change management skills.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and large-scale projects.
- Strong attention to detail with a focus on risk mitigation and quality control.
AAP/EEO STATEMENT
This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspects of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.