Job Description

Director of Legal Operations & Performance

Legal Operations, Process Excellence & Organizational Performance

📍 Tijuana, BC, Mexico

🏢 On-Site

🕒 Full-Time | Independent Contractor

Help Build the Operations Behind the Mission

At FLF, exceptional legal representation depends on exceptional operations.

Behind every successful case is a high-performing operational infrastructure that ensures consistency, accountability, efficiency, and outstanding client service. As we continue to grow, we are seeking an experienced Director of Legal Operations & Performance to lead the systems, processes, and people that power our litigation and case management teams.

This is a highly strategic leadership role responsible for optimizing legal operations, driving organizational performance, and building scalable systems that support long-term growth.

If you're passionate about operational excellence, process improvement, data-driven leadership, and building high-performing teams, we'd love to hear from you.

Why This Role Matters

As our Director of Legal Operations & Performance, you will oversee the operational framework that supports our legal teams.

You'll design scalable workflows, improve organizational efficiency, implement technology solutions, develop performance metrics, and provide executive leadership with the operational insights needed to make strategic decisions.

Your work will directly impact productivity, client satisfaction, operational scalability, and the continued growth of the firm.

Compensation & Benefits

• Competitive USD-based compensation based on experience and qualifications
• Executive performance bonus opportunities
• Leadership role with significant organizational impact
• Professional development and executive leadership growth
• Opportunity to drive innovation and operational transformation
• Modern office located in Guadalajara's premier financial district

What You'll Do

Legal Operations Strategy

• Lead the operational strategy supporting litigation, case management, and legal support teams.
• Design, document, and continuously improve standard operating procedures and operational playbooks.
• Develop scalable systems that improve consistency, efficiency, and service quality across the organization.
• Partner with executive leadership to align operational initiatives with business objectives.

Process Improvement & Operational Excellence

• Evaluate existing workflows and implement process improvements that increase productivity and reduce operational bottlenecks.
• Standardize procedures across departments while maintaining flexibility for growth.
• Ensure operational compliance with internal policies, service standards, and quality expectations.
• Lead cross-functional initiatives that improve organizational performance.

Performance Analytics & Business Intelligence

• Develop and maintain operational dashboards and executive reporting.
• Analyze KPIs, workflow efficiency, case progression, productivity, and organizational performance.
• Present actionable insights and recommendations to executive leadership.
• Utilize data to identify trends, forecast operational needs, and support strategic decision-making.

Technology & Automation

• Optimize legal operations platforms, including Filevine and related technologies.
• Lead automation initiatives using workflow tools and process automation solutions.
• Evaluate and implement technologies that improve efficiency, reporting, and operational scalability.
• Partner with technology and leadership teams to support digital transformation initiatives.

Leadership & Team Development

• Lead, mentor, and develop managers and operational professionals.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Support leadership development through coaching, performance management, and succession planning.
• Build collaborative relationships across legal, operations, marketing, and executive leadership teams.

What We're Looking For

Required Qualifications

• 5–7+ years of experience leading operations, project management, legal operations, or business process improvement.
• Proven experience managing high-performing teams in a fast-paced, metrics-driven environment.
• Strong operational leadership with experience building scalable systems and workflows.
• Advanced proficiency with Filevine or comparable legal case management platforms.
• Advanced analytical skills with Excel, Google Sheets, dashboard reporting, and operational metrics.
• Professional proficiency in English and Spanish with exceptional written and verbal communication skills.
• Demonstrated experience leading complex organizational or process improvement initiatives.

Preferred Qualifications

• Experience within Personal Injury or Plaintiff-side legal operations.
• Experience implementing automation tools such as Zapier, Microsoft Power Automate, Make, or similar platforms.
• Experience with SQL, business intelligence tools, or data visualization platforms.
• Lean Six Sigma, Project Management, Operations Management, or related certifications.
• Experience supporting executive leadership within high-growth organizations.

The Type of Leader Who Thrives Here

Our most successful leaders are:

• Strategic thinkers who build systems that scale
• Data-driven decision makers
• Process improvement champions
• Strong coaches who develop high-performing teams
• Collaborative leaders who influence across departments
• Highly accountable and execution-focused
• Adaptable professionals who thrive in high-growth environments
• Passionate about continuous improvement and operational excellence

Why Join FLF?

At FLF, operations are a competitive advantage.

You'll have the opportunity to shape the systems that support an expanding organization, partner directly with executive leadership, and influence how our legal teams deliver exceptional service to thousands of clients.

As we continue to invest in technology, innovation, and operational excellence, you'll play a pivotal role in defining the future of our organization.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, and marketing who work together to deliver exceptional results. We believe that when great people, strong systems, and innovative thinking come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're ready to build scalable legal operations, lead high-performing teams, and help shape the future of a rapidly growing Personal Injury Law Firm, we'd love to hear from you.

Please submit your resume in English along with a brief summary describing a significant operational improvement, automation initiative, or process transformation you personally led, including the measurable business impact achieved.