Job Description

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community. At Allegiance Trucks, we're not just moving forward - we're driving the future of trucking.

Why Allegiance Trucks?

When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:
◦ Competitive starting pay
◦ Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
◦ Generous Paid Time Off policy, including vacation, sick time and floating holidays
◦ 401(k) with Company match
◦ Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants.

The Director of Operations for L&R plays a critical leadership role within the Allegiance Trucks team, responsible for overseeing day-to-day operations of our L&R fleet. This position will focus on optimizing fleet utilization, delivering excellent customer experience, managing compliance, and improving the profitability of the L&R department. You’ll lead a high-performing team and work cross-functionally with service, sales, and parts to ensure seamless, customer-focused operations.

This candidate can be based out of any New England dealership.

Lead & Drive Performance
• Oversee all aspects of daily operations across multiple Lease and Rental locations within the Allegiance Trucks network
• Provide hands-on leadership to ensure fleet availability, scheduling, and maintenance align with company standards
• Set aggressive but achievable KPIs related to fleet utilization, turnaround time, service response, and customer satisfaction – and hold teams accountable to meeting them
• Apply a strong understanding of Fixed Operations (Parts and Service) to support the full life cycle of Lease and Rental operations
• Maintain a culture of continuous improvement, teamwork, and operational excellence

Turnaround Strategy & Execution
• Diagnose operational underperformance and implement swift, data-driven corrective actions
• Implement new workflow processes, staffing models, and process controls that drive speed, efficiency, and revenue growth
• Rebuild a culture grounded in urgency, accountability, and a customer-first mindset

Team Leadership & Culture
• Recruit, develop, and inspire high-performing leaders
• Mentor branch-level leadership teams, driving collaboration, operational consistency, and accountability
• Foster a culture of pride in representing the Allegiance brand and delivering on it’s promises to customers
• Partner effectively with corporate-level departments (Parts, Service, Whole Goods, etc.) to leverage best practices, scale efficiencies, and support joint initiatives with Allegiance and Ascendance Trucks

Customer & OEM Relations
• Strengthen relationships with key major fleet customers and OEM representatives.
• Ensure superior service quality and responsiveness that earns loyalty and repeat business
• Represent Allegiance Trucks with professionalism, integrity, and solutions-oriented leadership in all customer and OEM interactions

Financial & Operational Oversight
• Manage P&L responsibility for L&R department in assigned locations
• Identify and act on opportunities to increase margins and profitability
• Oversee inventory management, expense control, and operational workflow optimization

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.