Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We are committed to growing our people, memberships, resorts, and guest love. That is why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we are looking for you.

The Director of Laundry oversees all aspects of laundry operations at the resort, ensuring the timely, efficient, and high-quality processing of linens and terry, logistics and delivery to Resort and outside accounts to support exceptional guest service. This role provides strategic leadership, operational oversight, and team development for the laundry department. The Director is accountable for maintaining safety standards, cost controls, preventive maintenance of equipment, and achieving productivity goals while fostering a positive and collaborative team culture.

COMPANY BENEFITS

• Bi-Weekly Pay
• Excellent Company Culture
• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• EAP - Employee Assistance Program
• 401K with Company Match
• Plenty of PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• Growth Opportunities & Stability
  
  

ESSENTIAL DUTIES AND TASKS:

• Direct and manage daily laundry operations, ensuring all linens, and terry are cleaned, finished, and distributed to meet resort and outside account standards.
• Develop, train, and lead the laundry team, promoting a culture of accountability, safety, and excellence. Provide coaching and performance evaluations.
• Oversee maintenance and safe operation of laundry equipment, coordinating with engineering/maintenance teams as needed.
• Monitor and control department budget, labor costs, inventory, and chemical usage while meeting quality and service goals.
• Ensure compliance with company policies, brand standards, OSHA, and safety regulations. Maintain accurate records of production, staffing, and equipment performance.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in Hospitality Management, Operations, or related field preferred. Equivalent experience accepted.
• Minimum 7+ years of laundry operations experience in hospitality, healthcare, or related large-scale environment, with at least 3 years in a leadership role.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license required.
• Laundry operations or safety certifications (e.g., OSHA, RIA, TRSA) preferred.

QUALIFICATIONS:

• Strong knowledge of commercial laundry processes, equipment, chemicals, and productivity standards.
• Commercial Laundry, logistics and account management experience preferred.
• Demonstrated ability to lead and motivate large teams across multiple shifts.
• Proven record of cost control, budget management, and process improvement.
• Excellent communication, organizational, and problem-solving skills.

RESPONSIBILITIES:

• Provide strategic leadership to ensure consistent delivery of clean, high-quality linens.
• Ensure safe and effective use of chemicals and equipment.
• Collaborate with housekeeping and resort leadership to forecast and meet operational needs.
• Maintain accurate inventory and oversee ordering of supplies.
• Develop department policies, procedures, and training manuals.