Job Description

**This position is only open to applicants from CSU East Bay, San Francisco State, and Sonoma State Universities and will be located at one of the three participating campuses.**

Application Process

This recruitment is being managed by San Francisco State. Applications must be submitted directly to the Director of ITS Business Operations Job Posting.

Salary and Benefits

PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of 11,713.00 - $12,946.00 per month ($140,565.00 - $155,352.00 Annually).

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Administrator II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Reporting to the Deputy CIO and Senior Director of IT Business Operations, Project Management and Academic Technology Initiative, and the Network Chief Information Officer, the Director of IT Business Operations provides strategic and operational leadership for the financial, administrative, and organizational functions of SFBRN IT. This role oversees key operational processes including budgeting, contracts, procurement, resource allocation, human resources coordination, labor cost management, absence/leave management, event management, and capital project oversight, ensuring the Network IT unit effectively serves California State University, East Bay (CSUEB), San Francisco State University (SFSU), and Sonoma State University (SSU).
The Director ensures fiscal accountability, operational efficiency, and organizational alignment within the Network IT unit. This role leads the IT Business Operations team to maintain compliance, optimize resources, and strengthen internal processes that support the Network’s academic and administrative missions.
As a collaborative leader, the Director partners with campus and Network leadership, as well as finance, HR, and procurement teams, to deliver operational excellence and cost-effective outcomes. This position plays a critical role in aligning operational planning with strategic priorities, supporting sustainable growth, and enabling SFBRN IT teams to deliver reliable, responsive, and innovative services across all three campuses.

Unit Overview

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure.
The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities. The unit manages infrastructure, application services, user support, information security, data management, and strategic IT operations. Partnering closely with each university’s leadership, including Presidents and Provosts, Information Technology drives digital transformation, promotes operational excellence, and supports institutional goals.
Within IT, the Business Operations team ensures the effective management of financial, administrative, and operational processes. The team collaborates closely with campus leadership, human resources, procurement, and finance to ensure compliance, transparency, and fiscal responsibility. By enabling efficient processes, resource optimization, and organizational agility, the IT Business Operations team empowers technology units to remain strategic, responsive, and focused on delivering high-value services to faculty, staff, students, and researchers across the Network.

Responsibilities

Operational Management and Guidance

• Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
• Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking.Manage resource planning, position control, and hiring processes across SFBRN IT, ensuring strategic deployment and optimal support of campus and Network initiatives.
• Continuously improve and document business processes, driving process automation, compliance, and efficiency.
• Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
• Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
• Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
• Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

Leadership, Management, and Supervision

• Lead, supervise, and mentor the IT Operations team, cultivating a high-performing and customer-oriented culture.
• Guide professional development, establish clear performance measures, and ensure staff effectively and equitably support the needs of all Network universities.
• Drive staff recruitment, onboarding, training, and retention, in cooperation with HR partners.
• Promote an environment that values diversity, equity, and inclusion and fosters a sense of belonging for all employees.
• Maintain high ethical standards, transparency, and accountability in all business practices.

Service Delivery and Continuous Improvement

• Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable IT operations services are delivered to all stakeholders.
• Monitors and enforces service level agreements (SLAs) for the IT operations unit.
• Identifies opportunities to streamline workflows, eliminate redundancies, leverage automation, and improve user experience within IT operations management.
• Works collaboratively with the IT leadership team to implement new technologies or process enhancements.
• Tracks and reports on key performance indicators (KPIs), metrics, and dashboards for IT operations.
• Keeps up to date with changes in laws, regulations, and technologies that may affect IT services and informs senior management and staff.

Communications and Training

• Leads the development and maintenance of comprehensive documentation of university and Network IT operations policies, processes, and systems, promoting consistency across the Network universities.
• Ensures crucial technical knowledge is accessible and understood by relevant stakeholders.
• Cultivates a culture of mentorship and continuous skill development within the organization.
• Champions initiatives that encourage knowledge sharing, coaching, and on-the-job learning.
• Ensures end-user communications are timely, transparent, and helpful.
• Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.
• Communicates with Network universities and other Network leadership to safely support the Network’s IT operational needs.

Other

• Contributes to promoting equity, diversity, and inclusion across the organization.
• Promotes the organization's core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into all aspects of work.
• Complies with Network, university, and unit policies and procedures regarding privacy of information, authorized use of Network resources, and the security of Network systems and data.
• Demonstrates safe work practices for oneself, others, and the office environment.
• Performs other related responsibilities as requested and when necessary. The Network reserves the right to add or change duties at any time.

Minimum Qualifications

Experience

• 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
• 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.

Knowledge, Skills, and Abilities (KSAs)

• Demonstrated success supervising or mentoring technical or operational staff.
• Strong ability to apply practical problem-solving to operational and compliance issues.
• Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
• Working understanding of relevant administrative policies, regulations, and compliance requirements.
• Effective oral and written communication skills for technical and non-technical audiences.
• Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
• Experience with documentation, process improvement, and knowledge sharing.

Education, Licenses and Certifications

• Bachelor’s degree in information systems, computer science, business administration, or a related field. In lieu of a degree, a minimum of five (5) years of progressively responsible experience in IT operations or asset management roles, including staff supervision.

Preferred Qualifications

• 1 year - Experience working in higher education, multi-campus systems, or similarly complex public sector organizations.
• Master’s degree in information systems, computer science, or a related field.
• Relevant professional certifications (e.g., ITIL, CompTIA Project+, or similar)

Environmental/Physical/Special

• Position may be required to travel among Network universities, as needed, to support operational and collaborative needs.
• Position is a 24-hour on-call position in case of emergencies and critical Network needs.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

Application Process

This recruitment is being managed by San Francisco State. Applications must be submitted directly to the Director of ITS Business Operations Job Posting

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.