Job Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv exists
to help product innovators create.

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Director of IT

Location: Oakland, CA (Onsite)

About the Role

We are seeking a hands-on Director of IT to lead technology operations for a newly combined global organization. This role carries a dual mandate: completing a critical integration effort over the next 8–12 months and, more importantly, building and running a scalable, high-performing IT function for the long term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, while owning the performance, reliability, and evolution of the company’s technology environment.

This is not a purely managerial role—we are looking for a leader who can operate at both a strategic and technical level, directly engaging in systems configuration, troubleshooting, and architectural decision-making.

What You’ll Do

IT Operations & Service Delivery

• Own day-to-day IT operations ensuring systems are reliable, secure, and performant
• Establish service levels and build a responsive, unified IT support experience
• Lead incident management processes, including escalation and communication protocols
• Proactively monitor and improve system health and performance

Integration Leadership (Time-Bound)

• Drive completion of a major technology integration (8–12 months), including:
• Microsoft 365 and Entra ID consolidation
• Migration from Google Workspace
• Okta decommissioning
• CrowdStrike Falcon deployment
• Next-gen SIEM implementation
• Ensure business continuity, quality, and timeline accountability throughout

Identity, Endpoint & Security

• Own Entra ID (Azure AD), including SSO, MFA, conditional access, and provisioning
• Manage Intune across macOS, iOS, and Windows environments
• Lead CrowdStrike Falcon operations and SIEM strategy, including threat detection and response
• Oversee SOC strategy and vendor partnerships

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, Microsoft 365, and meeting platforms (Teams/Zoom)
• Ensure tools are reliable, secure, and aligned with business needs

Leadership & Team Development

• Lead and unify a global IT team across legacy organizations
• Build a strong service-oriented culture and eliminate “us vs. them” dynamics
• Mentor team members and identify future hiring needs

Vendor & Budget Management

• Own vendor relationships (Microsoft, CrowdStrike, Slack, etc.)
• Manage IT budget, optimize costs, and lead contract negotiations
• Provide visibility into IT spend and cost-saving opportunities

What You Bring

Required Expertise

• Deep, hands-on experience with:
• CrowdStrike Falcon (EDR, policies, response workflows)
• Next-generation SIEM platforms (e.g., Splunk, Chronicle, Elastic, Falcon LogScale)
• Microsoft Entra ID (Azure AD) and identity migrations
• Intune endpoint management across Apple and Windows devices
• Microsoft 365 & Slack Enterprise Grid administration
• Strong foundation in:
• DNS, SaaS environments, and enterprise IT operations
• Large-scale migrations and system integrations

Experience

• 10+ years in IT operations, infrastructure, or systems engineering
• 5+ years managing IT teams (people leadership required)
• Experience supporting 200+ user environments across multiple locations
• Proven experience in mergers, acquisitions, or major IT consolidations

Leadership Traits

• Service-first mindset with strong accountability
• Hands-on, no-ego approach to leadership
• Clear communicator with both technical and non-technical stakeholders
• Comfortable operating in ambiguity with a bias toward action

Additional Information

• Travel: Up to 10% annually for global team meetings and site visits
• Work Authorization: Must be a U.S. citizen or U.S. permanent resident (Green Card holder)

Compensation & Benefits

• Salary range: $220K–$260K, depending on experience
• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.