Job Description
The Director of Inventory Operations is responsible for end-to-end inventory governance, systems integrity, warehouse process control, and cross-functional alignment across Finance, IT, Operations, and 3PL partners. This role provides single-point accountability for inventory accuracy, serialized device control, ERP alignment (D365/Amdocs), and operational stabilization. The Director will strengthen proactive controls, analytics, and governance.
Duties / Responsibilities:
- Build and enforce a disciplined inventory governance and control framework that eliminates reactive reconciliation
- Standardize warehouse processes across internal and 3PL facilities to ensure consistency and compliance
- Drive continuous improvement in inventory accuracy and operational efficiency
- Partner with IT to optimize D365 workflows, strengthen system automation, improve process integrity.
- Eliminate manual workarounds by implementing scalable, system-driven solutions
- Ensure accurate status management for serialized and non-serialized inventory across all locations
- Establish inventory-related KPIs and SLA expectations for 3PL providers and logistics partners
- Monitor 3PL performance and proactively address operational gaps
- Oversee forward and reverse logistics controls, including refurbishment processes
- Reduce recurring accounting escalations through proactive governance and root cause analysis
- Ensure documentation standards, internal controls, and audit readiness are maintained
- Support month-end and year-end inventory reporting and valuation processes
- Build executive-ready dashboards reflecting inventory exposure, risk, and performance trends
- Provide data-driven analysis and reporting to senior leadership
- Develop team capabilities, clarify role accountability, and strengthen operational discipline
- Foster a control-oriented, data-driven culture aligned with company growth objectives
- Support cross-functional alignment as the organization scales into new markets and operational models
- Other duties as assigned by Supervisor.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor's degree in business administration, supply chain management, or a related field
- 10–12+ years in inventory operations, supply chain, or materials management leadership
- Strong ERP experience (D365 preferred; telecom systems experience a plus)
- Experience with serialized inventory and device lifecycle control
- 3PL oversight experience
- Strong financial acumen with understanding of inventory valuation and balance sheet impact
- Proven ability to stabilize complex, cross-functional operational environments
- Ability to engage and influence collaborative partnerships with internal and external stakeholders.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
