WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
As ALO expands globally, we’re focused on creating best-in-class, elevated customer experiences that are both locally relevant and aligned with our global brand standards. The Director of International Customer Service will be responsible for ensuring that our global digital and customer support strategies are translated seamlessly across regions to best meet the needs of our customers.
This leader will build and execute ALO’s international customer service roadmap, defining how we launch and scale support across markets, languages, and time zones. This role will have a direct line of sight over our training and quality function, setting new benchmarks for success as we scale to new markets. They’ll partner cross-functionally with external vendors and internal teams, such as Digital, Technology, Operations, and Retail, to deliver an excellent ALO experience—wherever our customers are. This role will act as an advocate for our international customers’ experience, championing experience improvements and keeping our new and/or growing markets’ customer experiences top of mind within the organization.
We are an agile, highly collaborative team that celebrates an owner mindset and entrepreneurial spirit. As a leader in this space, you thrive in a fast-paced, ever-changing environment and are comfortable taking risks, learning by doing, and pushing for continuous improvement.
RESPONSIBILITIES
QUALIFICATIONS
The base salary range for this position is $1500,00-$200,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
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We are ALO. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street.
We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world.
Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions.
Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.
