Job Description

The Director of Integrated Facility Operations is a senior operational leader responsible for directing and integrating all Facilities/Engineering, Site Operations, and Custodial Services for UG2 at Gillette Stadium. This role ensures the Gillette Stadium is fully prepared to support professional sporting events, major concerts, special events, and corporate office operations.

The Director drives operational excellence, leads three mission-critical verticals, and establishes high standards of event readiness, site reliability, safety, and administrative control. This role ensures seamless coordination, strong financial stewardship, and consistent service delivery across a complex, fast-paced, and event-driven operation.

Key Responsibilities

Leadership & Organizational Management

• Provide strategic and day-to-day leadership for Facilities, Operations, and Custodial verticals.
• Directly oversee leaders:
• Assistant Facilities Operations Manager
• Operations Manager
• Custodial Operations Manager
• Establish a high-performance culture with strong accountability, communication, and operational discipline.

Event & Venue Operations

• Ensure the venue is fully prepared for all sporting event, concerts, and daily operations.
• Lead event readiness planning, walkthroughs, staffing coordination, and post-event reviews.
• Align verticals to deliver seamless event setup, conversion, cleaning, breakdown, and return to normal service.

Facilities Management

• Oversee preventive maintenance, corrective maintenance, asset management, and building system reliability.
• Ensure HVAC, electrical, plumbing, life-safety systems, and mechanical equipment are maintained to professional and industry standards.
• Leverage CMMS analytics to drive improved performance, data accuracy, and operational efficiency.

Custodial Services & Housekeeping

• Ensure high standards of cleanliness throughout the stadium.
• Manage day-to-day and event cleaning programs, waste stream management, and recycling/composting protocols.
• Oversee quality assurance inspections and post-event turnover plans.

Operational Efficiency & Administration

• Implement and refine standard operating procedures (SOPs) across all verticals.
• Develop and refine staffing models, training plans, and cross-vertical resource sharing.
• Oversee administrative workflows including purchasing, invoicing, and scheduling.

Budgeting & Financial Stewardship

• In partnership with the client, develop and manage annual operating and capital budgets for all verticals.
• Track and control labor deployment, equipment utilization, and maintenance expenditures.
• In partnership with the client, help lead long-term facility planning and support major infrastructure projects.

Safety, Compliance & Risk Management

• Ensure adherence to occupational safety standards, event guidelines, and venue policies.
• Oversee incident documentation, inspections, and corrective action programs.

REQUIRED QUALIFICATIONS

• 8+ years of progressively responsible experience in facility operations, stadium/event management, facilities management, or related field.
• Prior leadership in a large public assembly environment or campus environment strongly preferred.
• Proven ability to lead diverse teams in a fast-paced, event-driven setting.
• Strong knowledge of building systems, custodial programs, and event operations.
• Experience with CMMS platforms, labor scheduling systems, and administrative workflow tools.
• Exceptional communication, planning, and problem-solving skills.
• Ability to coordinate multiple departments under tight deadlines.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Facilities Management, Operations Management, Engineering, Sports Management, or similar field.
• Knowledge of sustainability practices, recycling/waste diversion programs, and energy conservation.
• Experience with live entertainment production standards.

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.

Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.