Job Description

Do Work That Matters. In a Culture That Means It.
Be part of a team that values connection, accountability, and real impact.
Why Access?
Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.
You’ll be part of a team that is:
• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.
And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Middletown, NY
Position Type: Full-Time, On-Site
Schedule: Monday–Friday, Day Shift
Salary Range: $125,000–$130,000 annually
Travel Requirements: Approximately 35% travel required.
This position is based in Middletown, NY and requires an on-site presence five days per week. This is not a hybrid or remote role. The successful candidate must be available to work from the Middletown office daily and travel as needed to support organizational and business objectives.

OF PRIMARY RESPONSIBILITIES: (This is a senior level position)

The Director of Information Technology and Health Systems is a mission-driven leader and hands-on technology expert responsible for the strategic direction, implementation, and ongoing support of the organization's enterprise IT infrastructure and healthcare technology platforms, including Electronic Health Records (EHRs). This role ensures that technology not only supports operational excellence but also advances care delivery, compliance, and innovation in alignment with the organization’s nonprofit mission.

The Director leads a team of IT professionals and collaborates closely with clinical, administrative, and executive stakeholders to drive digital transformation, maintain robust security standards, and promote innovation in healthcare technology. Key areas of oversight include server and cloud infrastructure, network and server operations, desktop support, clinical application support, and cybersecurity.

PRIMARY FUNCTIONS:

Technology Leadership & Strategic Planning

• Define and execute a comprehensive IT strategy aligned with the organization's mission, operational goals, and compliance requirements.
• Act as a thought partner to executive leadership, providing input on digital transformation, health system improvements, and technology investments.

Infrastructure & Technical Operations

• Lead the organization’s IT infrastructure, including networks, servers, endpoints, backup systems, and cloud environments.
• Ensure enterprise systems are secure, scalable, and reliably support internal operations and delivery of care.
• Oversee IT service delivery including helpdesk operations, device management, and staff onboarding/offboarding processes.

Health Technology & EHR Oversight

• Oversee the administration, organization and integration of the Electronic Health Record (EHR) platforms and related clinical systems (e.g., patient portals, population health tools).
• Collaborate with clinical leadership to ensure technology aligns with care workflows, regulatory standards, and reporting needs.
• Champion interoperability, data integrity, and system usability for both clinical and administrative teams.

IT Governance, Risk & Compliance

• Lead IT governance efforts including data privacy, system access, vendor management, and technology risk mitigation.
• Monitor and update IT policies and procedures across the organization. Including those related to cybersecurity, disaster recovery, and business continuity

Team Leadership & Vendor Management

• Lead and mentor a small but agile IT team, fostering a culture of accountability, service excellence, and continuous learning.
• Manage IT vendors and service providers, ensuring performance, cost-efficiency, and contract compliance.

QUALIFICATIONS AND ATTRIBUTES:

• Strong understanding of enterprise IT infrastructure, cybersecurity and cloud-based systems including server management, backup systems and patch management
• Hands-on experience implementing, managing or supporting Electronic Health Record (EHR) platforms (Netsmart, NextGen, Epic)
• Understanding HIPAA compliance and healthcare IT security standards, with the ability to implement and maintain privacy and security protocols
• Excellent problem-solving and decision-making abilities
• Effective communicator able to translate concepts to non-technical audiences

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Information Technology, Computer Information Systems or a related field.
• 8+ years of progressive IT experience including hands-on infrastructure management
• At least 3 years in a leadership role managing enterprise IT operations and EHR systems
• Demonstrated experience leading and mentoring technical teams with a focus on performance development and service delivery
• Proven ability to manage multiple complex initiatives in a dynamic missions-driven organization
• Industry certifications (e.g., PMP, ITIL, Azure)

PHYSICAL CHARACTERISTICS:

• These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the essential functions of the position described, which are reviewed in each case.
• Must be capable of sitting or standing in front of a computer for long periods of time
• Able to work in open space floor plan
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25+ pounds
This is an onsite position

An Equal Opportunity Employer, including disability and Veterans