Job DetailsLevel: Management
Job Location: Manhattan, Queens, Bronx, Staten Island - New York, NY 10013
Position Type: Full-TimeEducation Level: 4 Year College Degree
Salary Range: $113,000.00 - $135,000.00 Salary/year
Travel Percentage: Negligible
Job Category: Information Technology
The Center for Family Representation Inc. (CFR) is an award-winning, innovative law and policy organization that serves primarily Black and Brown families and youth in Queens, Manhattan, the Bronx, and Staten Island with an interdisciplinary legal defense model that serves more than 3000 clients every year. CFR was originally founded in 2002 to dramatically change the trajectory of indigent parents being prosecuted by the City’s Administration for Children’s Services (ACS). Our goal is to defend and protect our clients’ rights, reduce the harm of family separation and prevent or minimize the time any child spends in the foster system. CFR provides interdisciplinary family defense with a model that was unique at our founding and that is now being replicated nationally: we assign every client an attorney and a social work staff member, and teams have the support of parent advocates, who are parents with direct personal experience of being investigated and prosecuted by ACS. CFR’s Community Advocacy Project represents parents during a child protective investigation (to avoid court involvement where possible) and assists parents in clearing their names from state maltreatment records.
As an agency committed to securing justice for families, we built the Youth Defense practice (YDP) to defend youth at risk of family separation through incarceration. YDP uses the same interdisciplinary model to represent youth being prosecuted in Queens, Manhattan, and the Bronx in Supreme Court Youth Parts, during Probation Adjustment and in Delinquency proceedings in Family Court. CFR’s Home for Good program provides legal and social work services to clients in immigration, civil legal services and criminal defense matters, to afford clients an efficient and well-coordinated one-stop solution to a range of issues that threaten family stability.
Recognized as experts in our fields, we annually train over 500 practitioners in the city, state and around the country on strategies to promote family preservation and interdisciplinary representation, and we provide community based “Know Your Rights” presentations to parents, youth and service providers. We advocate at the city, state and national level for policies that reduce the harm of family separation, and promote parent engagement and justice for youth and Families.
The Director of Information Technology is responsible for the strategic leadership, governance, security, and operational management of the organization's technology environment. Reporting directly to the Chief Operating Officer and working in partnership with executive leadership, the Director develops and executes a technology strategy that advances organizational objectives while ensuring secure, reliable, cost-effective, and client-focused technology services. This position provides oversight of a complex technological environment encompassing nearly 40 enterprise platforms spanning cybersecurity, cloud services, communications, identity, monitoring, disaster recovery, physical security, vendor relationships, technology budgeting, and regulatory compliance.
Technology Environment
Primary platforms include Google Workspace, Microsoft 365, VMware, Active Directory, Fortinet, UniFi, NinjaOne, Bitdefender, Freshdesk, RingCentral, Zoom and Zoom Rooms, Brivo, Robin, Dropbox Sign, Bitwarden, Cloudflare, Qualys, Synology, PRTG, Better Stack, Verizon Business, Dell TechDirect, and related enterprise infrastructure and SaaS solutions.
Core Competencies
Strategic Leadership • Technology Governance • Cybersecurity Awareness • Network Infrastructure Management • Cloud Services • Financial Stewardship • Vendor Management • Project Leadership • Team Development • Client Focused • Communication • Risk Management
Mission and Values
Demonstrate a commitment to CFR's mission and organizational values by fostering an inclusive workplace, modeling professionalism, integrity, collaboration, safeguarding confidential information, and delivering technology services that enable staff to serve clients effectively.
Physical Requirements and Work Environment
This is a hybrid role, with work performed in an office and remote environments with occasional travel between borough office locations and periodic after-hours support for planned maintenance or critical incidents. This is a primarily in-person role. Must have the ability to lift or move equipment weighing up to 50 pounds, with reasonable accommodations provided where appropriate.
CFR’s mission is to defend the rights of parents and youth through free, holistic interdisciplinary legal and social work representation. We fight for the integrity of families, primarily low-income Black and brown parents and youth targeted by systems of family regulation and incarceration.
CFR’s model supports parents in raising their children with self-determination, reduces reliance on the foster system and youth incarceration, and addresses the underlying causes of family instability.
We represent parents and youth in the Bronx, Manhattan and Queens; we provide training and technical assistance to more than 500 practitioners annually from around the country; and we work to promote systemic change that dignifies and benefits youth and families.
