Job Description

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids.

For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future.

To learn more about the incredible impact our employees have on the lives of children and families, click here: https://www.youtube.com/watch-v=DXedSArtYbg

How You Will Be Making a Difference

The Director of IT has responsibility for all IT activities and services, in support of the business strategies of the organization. The position provides IT leadership, directs the daily activities of IT, and collaborates with executives, general management to explore broad, technical/business applications and approaches that satisfy the operating needs of The Home and the requirements of external customers.

Essential Functions

• Collaborates with senior leaders in the development, and directs the execution, of strategic and tactical plans for the application of information technology. Provides thought leadership in the area of technology innovation. Interfaces directly with external customers as needed to support all of the company’s functional operations and to ensure contractual obligations are met. Manages the relationship with all IT vendors and partners.
• Provides leadership in proactive communication at multiple levels of the organization regarding information management/technology, advances in the field, and uses of information and telecommunication technology. Serves as an internal consultant regarding information and telecommunication system needs. Provides and solicits feedback from management and other staff regarding IT operations, directions and performance.
• Prepares annual operating and capital budgets consistent with the Strategic IT Plan. Provides project-planning leadership regarding the implementation of new applications in IT, including upgrades to existing systems. Prepares project budgets including costs, timing, and benefits; and audits completed projects for achievement of objectives and continuous quality improvement.
• Responsible for hiring, training, evaluating, mentoring and developing IT staff. Determines most effective and efficient strategies in deploying IT human resources.
• Develops and monitors compliance regarding IT policies and procedures as well as IT operating and service standards; fosters a widespread awareness of good computer ethics. Establishes process standards based on formal process frameworks.
• Responsible for overall direction, selection, conversion and routine management of IT products, systems and services. Provides leadership direction in the review of new software and hardware acquisitions. Develops consistent quality standards for vendors and manages vendor performance to ensure consistency with quality and contract standards.
• Oversees the planning and direction of functions associated with centralized computers and networks including computer operation, maintenance, upgrades, backup and recovery systems, operating systems, network cabling and routing, local and wide area networks, and external communications networks.
• Works closely with the organization and customers to ensure IT Risk Management is in alignment with the business strategy. Assures maximum computing and network security and availability.
• Establishes standards for computers, networking and telecommunications equipment and related items.
• Assures adequate training is available to the users of IT services
• Facilitates continuous performance improvement by encouraging innovation, supporting reasonable risk-taking and being open to new ideas
• May be required to carry a mobile device
• May be required to travel to various sites in Massachusetts and New Hampshire
• Performs other duties as assigned

Education & Experience

• Bachelor’s degree in computer science, computer information systems, or related field required. Master’s degree in business or computer science preferred.
• 5+ years of IT experience required
• Supervisory experience required

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of the youth we serve, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days
• Health, Dental and Vision Insurance available
• Extensive training to new staff
• Tuition reimbursement of up to $3,000 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance
• And more!

Pay Range Positioning Summary

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.