Job Description

Director of Information Technology

Full Time

Salary: 110K-130K

People Incorporated is seeking a strategic, innovative, and results-driven leader to serve as Director of Information Technology.

The Director of Information Technology is responsible for providing vision, leadership, strategic planning, and operational oversight for all information technology systems and services across the Agency. This role ensures the alignment of IT infrastructure with Agency goals while maintaining a secure, efficient, and scalable technology environment.

This role collaborates with external IT consultants and internal stakeholders to develop and implement technology initiatives, strengthen data security, and support Agency-wide operations. This position combines strategic leadership with hands-on oversight of IT systems, infrastructure, and support services, ensuring high performance and reliability across all technology platforms while driving innovation, digital transformation, and long-term technology planning.

ESSENTIAL FUNCTIONS

• Develop and implement the Agency’s IT strategy in alignment with business goals
• Establish and enforce IT policies, procedures, and best practices
• Ensure compliance with regulatory, legal, and data privacy requirements (i.e., HIPAA) and enforce IT governance standards, ensuring data integrity, security, accessibility, and compliance with applicable regulations
• Analyze Agency technology needs and recommend solutions to the President & CEO and Chief Operating Officer (COO)
• Oversee all technology operations, including networks, servers, telecommunications, and hardware
• Ensure proper functioning, maintenance, and upgrades of IT systems and infrastructure
• Manage data backup systems and disaster recovery planning
• Develop and maintain business continuity and disaster recovery plans to ensure operational resilience
• Develop, implement, and oversee a comprehensive cybersecurity program to protect Agency data, systems, and infrastructure
• Collaborate with department leaders to align technology solutions with program and operational needs
• Monitor and ensure timely completion of IT service requests
• Manage Agency-wide IP phone systems
• Maintain and manage IT asset inventory, including tracking and lifecycle management
• Manage relationships with vendors and external IT consultants
• Coordinate and deliver high-level training, presentations, and guidance on core systems, tools, and best practice to improve staff effectiveness
• Maintain regular on-site presence across multiple Agency locations to support operations, assess technology needs, and ensure effective system utilization
• Participate in IT-related budget planning and resource allocation
• Provide leadership, supervision, and performance management for IT staff, including mentoring, training, and professional development
• Maintain all program and Agency required trainings.
• Perform other duties as assigned by the President & CEO and COO.

QUALIFICATION REQUIREMENTS

• Associate’s degree in information technology or related field is required; bachelor’s degree is preferred, or an equivalent combination of education and experience
• Minimum of 8 – 10 years of progressive experience in IT systems administration, network management, or related roles
• Prior supervisory or leadership experience in IT required
• Experience with budgeting and resource planning
• Strong understanding of computer systems, networks (LAN/WAN), and security
• Experience with Windows server and desktop operating systems
• Familiarity with cloud systems and services
• Experience with network monitoring, security tools, and backup systems
• Experience developing and executing IT strategy aligned with Agency goals
• Demonstrated experience managing vendors and external IT service providers
• Strong leadership, organizational, and strategic planning skills
• Ability to prioritize tasks and manage multiple projects
• Ability to work independently and make sound decisions
• A qualifying criminal background check, driving record, and valid driver’s license are required

Why join our Team?

Come work in a rewarding and creative environment that encourages growth, collaboration and community involvement that is exploding with opportunities.

At People Incorporated you will find a path to endless opportunities and a rewarding career! We offer a supportive work environment, Employee Recognition Program, Professional Development, opportunities for growth as well as industry-leading wages and a comprehensive benefit package that includes:

**For employees working in benefit eligible positions only**

• Tuition Assistance Program
• 4 weeks accrued paid time off
• 11 paid holidays annually
• Health Insurance
• Dental Insurance
• 403(b) savings plan
• Wellness Activities and initiatives
• Select employee discounts through LifeMart
• FSA
• Employee Assistance Program
• FREE Life and Long-term Disability Insurance
• Short-term Disability Insurance

Join us! #peoplewithapurpose

People Incorporated is committed to an inclusive and diverse work environment. We are a proud equal opportunity employer that welcomes and strongly encourages all races, religions, nationalities, genders, the LGTBQIA+ community, and people with disabilities to apply. Our ability to attract and retain a talented and dedicated workforce that reflects the diverse backgrounds of those we serve is what drives our Agency’s success. We continue to promote an environment of continuous learning, inclusion, mutual respect, and belonging to ensure our employees feel valued, seen, and heard.

People, Incorporated is a human service Agency serving the Southcoast community, including the Greater Fall River, New Bedford, and Taunton areas. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. Since our inception in 1968, we have been one of the largest providers of supports and services to people of all abilities in the community. Let People, Incorporated be Your Path to Opportunity!

UNITED WAY MEMBER AGENCY

AA/EOE