Job Description

Financial Returns

• Develop and execute the annual Human Resources strategy and budget in alignment with hotel business objectives.

• Monitor labor costs, productivity ratios, manpower planning, and workforce optimization to ensure financial efficiency while maintaining service standards.

• Analyze compensation, benefits, and market trends to maintain competitive positioning and support talent attraction and retention.

• Partner with Finance and department leaders to forecast staffing requirements and manage payroll costs within approved budgets.

• Mitigate financial and operational risks associated with employee relations, labor disputes, compliance issues, and workforce shortages.

People

• Lead all Human Resources functions including Talent Acquisition, Learning & Development, Employee Relations, Compensation & Benefits, Performance Management, Workforce Planning, Succession Planning, and HR Administration.

• Act as a strategic business partner and trusted advisor to the General Manager and Executive Committee on all people-related matters.

• Develop and implement talent management strategies to attract, develop, engage, and retain high-performing employees and future leaders.

• Drive employee engagement initiatives, recognition programs, wellbeing activities, and diversity, equity, and inclusion practices to foster a positive workplace culture.

• Ensure effective recruitment, onboarding, succession planning, and career development processes throughout the hotel.

• Coach, mentor, and develop department leaders on performance management, employee relations, leadership effectiveness, and organizational development.

• Oversee the annual performance review process and ensure alignment with company objectives and individual development plans.

• Lead workforce planning initiatives to ensure optimal staffing levels and organizational effectiveness.

• Promote a culture of accountability, collaboration, continuous improvement, and service excellence.

Guest Experience

• Champion the connection between employee engagement and guest satisfaction by promoting a service-oriented culture throughout the hotel.

• Collaborate with department leaders to enhance service standards, employee behaviors, and guest experience initiatives.

• Analyze guest feedback, engagement surveys, and operational performance data to identify opportunities for improvement.

• Ensure training and development programs support luxury service delivery standards and brand expectations.

• Participate in guest interactions and hotel activities to understand service opportunities and support continuous enhancement of the guest experience.

Responsible Business

• Ensure full compliance with local labor laws, employment regulations, company policies, and brand standards.

• Develop, review, and maintain Human Resources policies, procedures, employee handbook, and governance frameworks.

• Lead investigations into employee relations matters, grievances, misconduct cases, whistleblowing reports, and disciplinary actions while ensuring fairness and consistency.

• Monitor and report key Human Resources metrics, including turnover, absenteeism, engagement, productivity, recruitment effectiveness, and training compliance.

• Represent the hotel in labor-related discussions, negotiations, government inspections, and external employment matters where applicable.

• Support corporate social responsibility (CSR), sustainability, and community engagement initiatives that enhance the hotel's reputation as an employer of choice.

• Ensure compliance with data privacy regulations, workplace health and safety requirements, and ethical business practices.

• Maintain effective relationships with government agencies, educational institutions, recruitment partners, and industry associations.

Leadership Responsibilities

• Serve as a member of the Hotel Executive Committee and contribute to the overall business strategy and operational success of the hotel.

• Act as Manager on Duty (MOD) as assigned and provide leadership support during operational and emergency situations.

• Lead organizational change initiatives, cultural transformation programs, and strategic HR projects.

• Foster a high-performance culture that reflects the company's values, purpose, and luxury hospitality standards.

• Perform other duties and special projects as assigned by the General Manager or Regional Human Resources leadership.