Job Description

Director of HSE & Compliance

Department: Risk and Assurance

Employment Type: Full Time

Location: MAPP London Workspace

Compensation: £85,000 - £95,000 / year

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Director of HSE & Compliance

Team : Risk and Assurance

Who Does This Role Report Into? Head of Risk and Assurance

/ Purpose and Scope

This role is to lead MAPP in our improvement strategy across our clients portfolios, the MAPP service lines and also MAPP occupied offices. The holder of this leadership role will guide the team and senior stakeholders to increasing our levels of risk management understanding within the business. The post holder must ensure stewardship and strategy of process whilst advising the Head of Risk and Assurance of the risks, mitigations, and controls acceptance requirements to future proof the business.

An experienced trainer and facilitator with a background in property management and consultancy, the role will enable these skills to be exercised in raising our offering to our colleagues in competency and awareness courses. In addition, service delivery and budget targets will need to be met therefore experience in consultancy and P&L will be advantageous. Experience in residential compliance and fire would be advantageous.
The role is required to lead the HSE management systems throughout the managed buildings portfolio and MAPP occupied offices including other business divisions. Coordinating the FM Division & identifying root causes which will enable MAPP to demonstrate continuous improvement.

Skills, Knowledge and Values

Skills (People & Technical)

• Ensuring the technical risk assessments are being conducted to a high standard by the team identifying competency requirements and skills which can be utilised in service offering.
• Leading HSE in supporting the wider business not just in Facilities Management, on the HSE requirements such as Re-Defined and Building Consultancy
• Supporting leaders with the safety culture and risk management messaging and delivery.
• Strategic awareness of the business requirements and growth for consultancy offering - achieving income to budget requirements.
• Oversee operational risk for HSE including SWOT for the business and strategic objectives.
• Coordinate national programme of BCP testing and identifying growth and income opportunities around the offering.
• Be responsible for quality and service
• Ensure compliance with all applicable legal and other requirements for Group.
• Ensure identified non-conformities are progressed to satisfactory conclusions.
• Report on progress of the strategic and tactical projects.
• Deliver and/or prepare training and information resources to raise competence and awareness of those working for or on behalf of MAPP.
• Drive continual improvement working with clients on compliance items that require funding / client instruction
• Develop upward reporting dashboards for HSE & risk identifying trends and root cause
• Assist with driving property compliance improvements.
• Lead in conducting incident investigations & lessons learned. Liaisoning with regulatory including our primary authority for fire.
• Keep functional leads fully informed of progress and key findings.
• Assist Procurement Dept with contractor vetting, tendering, investigations, performance management and raise the bar on HSE matters
• Acts as a figurehead and subject expert to provide proactive and timely counsel and information to MAPP boards for matters that relate to HSE, compliance, industry changes, trends, performance and risk areas.
• Manages and coordinates the interactions with key client partners, HSE (Agencies), professional HSE groups, advisory panels and other key stakeholders.
• Develop defence liability culture and insurance training to reduce MAPP’s exposure.
• Developing our risk management platform to provide clear and consistent MI Expert Supporting in our compliance and overseeing residential portfolio
• Overseeing improvement projects around contractor management, permissions to work.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology & efficiencies
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals/industry professionals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• Essential to have Lead or Internal Auditor qualifications or demonstrable experience.
• Essential to be a Practitioner membership of IEMA & IOSH.
• Essential to have a IOSH National Diploma or L6/7 equivalent Occupational Health & Safety or risk management.
• Proven experience in similar environment implementation of a positive safety culture in a real estate environment or TFM.
• Proven experience in production and management of reports/data for Directors, Board reports and Clients
• Proven experience in production of processes and procedures for Management systems that meet ISO requirements such 14001, 45001, 9001 & 22301.

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience)
£85,000 to £95,000 per annum, depending on experience.