Job Description

Director of HR Business Partnership

Location: London, United Kingdom

Department: Shared Services

Employment Type: Permanent | Full-time

Working Pattern: Hybrid (3 days per week in the office following successful completion of the probation period)

Working Hours: 37,5 hours per week

We are looking for an experienced Director of HR Business Partnershipto lead our global People Advisory function, ensuring consistent, high-quality, and compliant HR support across all regions. You will oversee employee relations, policy interpretation, manager support, wellbeing, onboarding, and other people matters while building a scalable and efficient global service model.

Working closely with Strategic People Business Partners and other People & Culture teams, you will ensure seamless collaboration, clear ownership of people matters, and an exceptional employee and manager experience.

Some of the things you’ll be doing:

• Lead the design and evolution of the global People Advisory operating model, ensuring a consistent, efficient, and high-quality service across all regions.
• Oversee the delivery of core People Advisory services, including employee relations, manager coaching, policy interpretation, onboarding and offboarding, wellbeing, workforce planning, and employee lifecycle support.
• Establish service standards, governance, case ownership, and operating procedures that deliver a seamless and compliant employee experience.
• Inspire, coach, and develop regional People Advisory teams, fostering a culture of collaboration, accountability, inclusion, and continuous improvement.
• Partner with senior business leaders, Strategic People Business Partners, and other People & Culture teams to deliver integrated people solutions that support business objectives.
• Act as the senior escalation point for complex employee relations matters, providing commercially balanced, legally compliant, and people-focused guidance.
• Drive organisational effectiveness by optimising team structures, workforce planning, and service delivery models to support future business growth.
• Develop clear intake and case management processes, ensuring employees and managers receive timely, consistent, and high-quality support.
• Monitor service performance through KPIs, data, and employee insights, using analytics to identify trends, mitigate risks, and continuously improve the employee experience.
• Champion operational excellence by streamlining processes, enhancing governance, and ensuring consistent application of policies across multiple jurisdictions.
• Play a key role in delivering global People & Culture initiatives and transformation programmes, helping to shape the future of the HR function.

What technical skills, experience, and qualifications do you need?

• Extensive senior HR leadership experience within large, complex, and international organisations, with a proven track record of leading high-performing People teams.
• Deep expertise in employee relations, employment legislation, policy governance, and the delivery of scalable, best-in-class People Advisory services.
• Demonstrated experience leading and developing global or multi-country HR teams, driving consistency while adapting to regional and local requirements.
• Strong commercial acumen with the ability to influence and challenge senior stakeholders, build trusted partnerships, and translate business priorities into effective people strategies.
• Proven success in designing and optimising HR operating models, improving service delivery, and leading organisational and cultural transformation.
• Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach to continuous improvement and operational excellence.
• Outstanding communication, leadership, and coaching capabilities, with the ability to inspire teams and lead through change.
• A bachelor's degree in Human Resources, Business, or a related discipline, or equivalent professional experience. We welcome candidates whose expertise has been gained through a combination of professional experience, qualifications, and continuous development.
• Extensive progressive HR leadership experience, including senior leadership responsibility within global or multinational organisations.

Key Competencies

To succeed in this role, you will be a collaborative and commercially minded HR leader with the ability to balance strategic thinking with operational excellence in a fast-paced, global environment.

• Operational Excellence – A proven ability to design, optimise, and deliver high-performing HR operations that enhance the employee experience and drive business outcomes.
• Global Leadership – Experience leading and inspiring diverse, geographically dispersed teams while fostering an inclusive, high-performance culture.
• Commercial Judgement & Risk Management – Confident in navigating complex employee relations matters, balancing commercial priorities with legal compliance and sound decision-making.
• Strategic Stakeholder Management – Skilled at building trusted relationships, influencing senior leaders, and partnering effectively across HR and the wider business.
• People Leadership & Coaching – Passionate about developing high-performing teams through coaching, mentoring, and empowering others to succeed.
• Service Design & Governance – Expertise in creating scalable HR service models, establishing governance frameworks, and driving consistency across global operations.
• Continuous Improvement & Data-Driven Decision Making – Comfortable using data, insights, and performance metrics to identify opportunities, improve service delivery, and support strategic decision-making.