Job Description

The Director of Housekeeping plays a vital leadership role in overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public spaces meet the highest standards of cleanliness, order, and aesthetic. Reporting to the General Manager, this individual supports team management, quality control, and coordination across departments to ensure a seamless and inspiring guest experience.

This role is ideal for someone who is detail-driven, team-oriented, and passionate about delivering service in a sophisticated, design-forward environment.

Key Responsibilities

• Supervise housekeeping team members, including room attendants, public area attendants, and laundry staff.
• Foster a positive, collaborative team culture.
• Conduct daily room and public space inspections to ensure cleanliness and compliance with brand and operational standards.
• Assign daily tasks, manage work schedules, and ensure timely room readiness in coordination with front office and maintenance teams.
• Support onboarding, training, and coaching of housekeeping staff to uphold service excellence and brand consistency.
• Maintain inventory levels and assist in ordering supplies and linens in line with budget and usage needs.
• Respond promptly to guest requests, concerns, or housekeeping-related service recovery opportunities.
• Ensure compliance with safety, hygiene, and brand standards at all times.

Salary: $80,000.00 to $90,000.00 DOE.

Qualifications

• Minimum 5 years of progressive Hotel housekeeping experience
• At least 3 years in a leadership role.
• Prior experience with Hyatt or other major hotel brands preferred.
• Strong knowledge of housekeeping operations, budgeting, inventory management, and labor control.
• Proven ability to lead, develop, and inspire a team.
• Excellent organizational, communication, and interpersonal skills.
• Working knowledge of Microsoft Office and housekeeping management systems (e.g., HotSOS, Opera).
• Ability to work a flexible schedule including weekends, holidays, and emergencies as needed.