Job Description

Hotel Indigo® is part of IHG Hotels & Resorts and is known for its neighborhood-inspired hospitality. It draws inspiration from the neighborhood’s culture, people, and stories. At every Hotel Indigo property, no two neighborhoods are alike—and neither are the hotels. Each is designed to reflect the local character, offering guests a truly immersive and authentic stay.

Hotel Indigo Bali Seminyak Beach is no exception. Located on the vibrant beachfront of Seminyak, one of Bali’s most stylish and culturally rich destinations, the resort weaves together the neighbourhood’s colourful traditions, contemporary design, and artistic flair. The hotel has 289 rooms, suites, and villas surrounded by lush tropical gardens, creating a harmonious blend of local heritage and modern luxury. Hotel Indigo Bali Seminyak Beach continues to set the standard for luxury hospitality, earning global acclaim with prestigious accolades and a reputation as one of the world’s most celebrated and sought-after resorts

What is the job?

As Director of Housekeeping, you will lead all housekeeping and laundry operations across the resort, ensuring exceptional cleanliness, presentation, and guest satisfaction while maintaining IHG brand standards. Reporting to the Director of Rooms, you will oversee a large and diverse team, drive operational excellence, manage departmental financial performance, and foster an environment in which colleagues are empowered to deliver memorable guest experiences.

Your day-to-day

• Lead and oversee all housekeeping and laundry operations, ensuring the highest standards of cleanliness, maintenance, and presentation across guest rooms, villas, public areas, and back-of-house facilities.

• Drive IHG brand standards, cleanliness targets, quality audits, and guest satisfaction scores through effective operational leadership and continuous improvement initiatives.

• Develop and manage departmental budgets, controlling labor costs, operating expenses, guest supplies, and inventory to achieve financial objectives.

• Monitor departmental productivity and implement cost-saving measures while maintaining luxury service standards.

• Build, coach, and develop a high-performing housekeeping team through training, mentoring, succession planning, and performance management.

• Establish departmental goals and ensure team members are aligned with operational priorities and hotel objectives.

• Conduct regular inspections and quality audits to ensure guest rooms, public areas, equipment, linen, and facilities consistently meet luxury hospitality standards.

• Collaborate closely with Engineering and other departments to coordinate preventive maintenance programs and maintain asset quality throughout the resort.

• Ensure compliance with health, safety, hygiene, environmental, and sustainability standards while promoting safe working practices.

• Lead initiatives that support waste reduction, recycling, energy conservation, and responsible housekeeping operations.

• Handle guest feedback, concerns, and special requests professionally and efficiently, ensuring prompt resolution and enhanced guest satisfaction.

• Oversee outsourced service providers and supplier relationships to ensure service quality, operational efficiency, and cost-effectiveness.

• Manage workforce planning, scheduling, and labor productivity to maximize operational effectiveness across all housekeeping functions.

What we need from you

• Minimum 5 years of housekeeping experience within an international upscale or luxury hotel environment, including at least 3 years in a senior leadership position.

• Proven experience leading large-scale housekeeping and laundry operations in a luxury resort or internationally branded hotel.

• Strong knowledge of housekeeping procedures, laundry operations, quality assurance programs, cleanliness audits, and luxury guest service standards.

• Demonstrated leadership capability with experience managing large teams, coaching future leaders, and fostering colleague engagement.

• Strong financial acumen with experience in budgeting, forecasting, cost control, labor management, and operational planning.

• Understanding of health, safety, hygiene, environmental compliance, and sustainability practices.

• Excellent communication, interpersonal, and problem-solving skills with the ability to build effective cross-functional relationships.

• Fluent in English, both written and spoken. Bahasa Indonesia proficiency is an advantage.

• Passionate about delivering exceptional guest experiences while maintaining operational excellence and attention to detail.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life, including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.