Director of Hospitality
Full-time - Salary
Pay Rate: $85,000.00
Schedule to be discussed at time of interview at the community
At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.
of Role:
This position will be empowered to ensure 100% satisfaction of all residents, family members, and guests of the community. The Director of Hospitality is responsible for building the complete resident experience. This experience should be memorable and unique for each resident and/or individual. The primary objectives of this position include, but are not limited to, anticipating operational needs, addressing resident and family requests, and sharing the highlights of the community and surrounding areas. The ability to anticipate and act upon the needs of the residents and families are critical to the success of the community and this position.
Benefits:
https://www.morningstarseniorliving.com/careers/
Duties and Responsibilities of the Position:
Respond to resident and/or family requests for special arrangements or services by making the arrangements, or identifying the appropriate providers.
Follow-up with residents and their family members to ensure overall satisfaction. Based upon any negative feedback, gather, summarize, and provide the appropriate information to the Executive Director and/or Department Head so issues can be resolved timely.
Monitor dining areas for seating availability, service, safety, and well-being of residents.
Demonstrate sincere appreciation for the resident.
Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of others.
Responsible for knowing each resident, their background, and family.
*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.
EEO
At MorningStar, it’s in the air. You can feel it. You can see it with your own eyes every day: our staff flat out loving our residents, loving them like they do their own moms and dads. For we see our residents as heroes—men and women who have exacted out of life all its triumphs and trials, who in raw courage and tenacity have invested their days. Seniors are a testimony to the colossal events in history. They’ve witnessed world wars and the world wide web—all in one glorious sweep. If anyone deserves honor and respect, it is our seniors. This is MorningStar’s high and chosen calling.
From independent and assisted living, to day programs and respite stays, through advanced Alzheimer’s support, MorningStar’s continuum of service allows residents to make their home with us until a diagnosis calls for 24-hour nursing. Through our signature life enrichment program, called WellStar, we offer seniors a healthy, engaged and secure lifestyle, free of the burdens and risks of living alone.
An integrated developer, owner and operator of premier retirement communities, MorningStar’s portfolio encompasses 27 properties under operation or development representing over 3,100 units in ten states across the western United States. Founded by Ken Jaeger in 2003, MorningStar is headquartered in Denver, Colorado.
Our homes are distinguished by exceptional architecture and the meticulous attention to details that mark superior design. But beautiful buildings alone cannot win a family’s confidence. Seniors and their families need to trust in the depth of our care and compassion, together with the level of service excellence we offer within our homes. Here's where we shine, inspired by our mission and empowered by our culture to be servant-leaders. Learn more at MorningStarSeniorLiving.com.
Celebrating and elevating life for the resident-heroes beneath our roof! MorningStar. Wisdom lives here.
