Job Description

Compensation: $135,000.00 – $160,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

The Director of Healthcare Support Services provides senior‑level operational and financial leadership for ABM’s Healthcare Food & Nutrition Services and Environmental Services (EVS) programs across a national portfolio of acute care and specialty hospital accounts. This role partners closely with Operations, Sales, and executive leadership to ensure consistent service delivery, regulatory compliance, financial performance, and strong client engagement across complex healthcare environments.

The Director serves as a trusted operational leader, supporting multi‑site teams, driving best practices, and ensuring high standards of service excellence for hospital clients. This position requires a hands‑on leadership approach, strong healthcare operations expertise, and the ability to operate effectively across geographically dispersed accounts while maintaining strong relationships with client executives and internal stakeholders.

Key Responsibilities:

Operations & Service Delivery

• Provide senior‑level operational leadership for Healthcare Food & Nutrition Services and Environmental Services (EVS) across assigned hospital accounts.
• Ensure consistent execution of contracted services, operational standards, and healthcare regulatory requirements.
• Partner with regional and site leadership to support operational continuity and service excellence across complex healthcare environments.
• Support the implementation and standardization of programs related to food quality, patient experience, retail services, EVS quality outcomes, and operational efficiency.
• Identify opportunities to strengthen staffing models, workflows, and compliance practices to enhance overall performance.

Financial & Contract Management

• Demonstrate strong contract management and healthcare operations expertise.
• Drive financial performance across accounts, including labor management, expense control, and margin optimization.
• Support organic growth initiatives and value‑based performance goals.
• Participate in new account costing, proposal development, and transition planning as needed.
• Ensure adherence to financial controls, payroll accuracy, and contractual commitments.

People Leadership

• Lead and support a team of Operations Managers, Directors, Project Managers, and site leadership, with indirect oversight of large frontline teams.
• Provide effective leadership within unionized healthcare environments, including working knowledge of CBAs and labor relations practices.
• Coach, mentor, and develop leaders to build bench strength and support succession planning.
• Participate in talent selection, performance management, and leadership development initiatives.

Client Relations & Account Retention

• Build and maintain strong relationships with hospital executives, clinical leadership, and key client stakeholders.
• Serve as a senior escalation point for complex operational or service concerns.
• Support account retention efforts through visible leadership presence, service consistency, and collaborative problem‑solving.
• Represent ABM as a trusted healthcare services partner with deep operational knowledge.

Project Management & Transitions

• Support account start‑ups, service transitions, and operational enhancement initiatives across Food, Nutrition, and EVS programs.
• Oversee implementation of new service models, technologies, and operational processes.
• Coordinate with internal partners including HR, Finance, Facilities, and external vendors.
• Support project timelines, staffing models, and transition budgets as required.
• Contribute to capital planning related to equipment needs and operational improvements.

Qualifications:

Education & Experience

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Business, or a related field required.
• Extensive healthcare operations experience supporting Food & Nutrition Services and/or Environmental Services (EVS)
• Proven multi‑site leadership experience within acute care or complex healthcare environments.
• Demonstrated experience working in unionized settings.
• Strong knowledge of healthcare regulatory and accreditation requirements (e.g., Joint Commission, CMS, state health departments).
• Experience with healthcare contract services

Certifications (Preferred)

• Certified Food Service Professional (CFSP)
• Certified Healthcare Environmental Services Professional (CHESP)
• Registered Dietitian (RD) preferred when combined with strong operational leadership experience

Additional Requirements

• Ability to travel nationwide (up to 50–75%)
• Valid driver’s license and acceptable driving record.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com