Job Description

Why You’ll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.

Perks & Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

About the Role

We’re seeking a skilled Director, Health and Wellness to oversee the personal care staff and coordinate all resident care services in our Assisted Living and Memory Care communities. You’ll monitor resident health, ensure compliance with care plans, and lead a team committed to the safety, wellbeing, and quality of life of every resident. Reporting to the Executive Director, this role combines leadership, clinical expertise, and operational management.

What You’ll Do

• Perform comprehensive health assessments on new residents upon admission
• Monitor health status of all residents through assessments and care conferences
• Review and ensure staff compliance with care plans, medication protocols, and resident needs
• Coordinate and attend resident care conferences and service plan reviews
• Respond immediately to suspected resident abuse and report per policy
• Supervise Assisted Living and Memory Care personnel, including hiring, coaching, training, scheduling, and performance evaluations
• Address employee relations issues and implement verbal and written disciplinary actions as needed
• Attend daily management and staff meetings, resident council meetings, and family events
• Conduct community audits with the Executive Director and Regional Clinical team to monitor compliance and ensure community security
• Review incident reports, investigate, and implement corrective actions
• Ensure Continuous Quality Improvement (CQI) activities meet community goals
• Foster teamwork, provide guidance to staff, and maintain positive resident and co-worker interactions
• Promote a safe work environment and compliance with safety standards
• Perform other duties as assigned

What We’re Looking For

• Associate’s or Bachelor’s Degree in Nursing strongly preferred; Licensed Vocational or Practical Nurses may be considered based on state regulations
• Minimum three years’ experience in Assisted Living, Alzheimer’s, or Memory Care preferred
• Proven management experience and ability to lead staff
• Experience as Residential Care Manager, Clinical Director, or in Risk Management preferred
• Licensed or Registered Nurse required with state-specific accreditation or license
• First Aid certification required
• Strong written and verbal communication skills
• Self-motivated, organized, detail-oriented, and able to work independently
• Ability to evaluate staff performance and provide coaching and training
• Compassion for and desire to work with older adults
• Ability to understand and communicate effectively with residents, families, supervisors, and co-workers
• Proficiency with Microsoft Word and Excel preferred
• Must meet health requirements, including TB clearance, and pass required background checks

Physical Requirements

• Ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, or crawl
• Ability to talk, hear, and use vision effectively
• Occasional weekend, evening, or night work and on-call as needed
• Possible exposure to communicable diseases, blood-borne pathogens, latex, and chemicals
• Ability to lift and assist residents as needed, up to 50–100 lbs occasionally
• Travel may be required occasionally

Join Milestone to lead a compassionate care team, ensure resident wellbeing, and make a meaningful impact every day.

Milestone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.