Davidson Hospitality Group

Director of Guest Services

Davidson Hospitality Group  •  United States (Onsite)  •  16 hours ago
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Job Description

Property Description

Join the elite team at The Westin at Frenchman's Reef in breathtaking St. Thomas! Set against the stunning backdrop of the Caribbean, our reimagined resort is where luxury meets tropical paradise. We're looking for passionate and driven individuals to help us deliver world-class hospitality in a setting like no other. With exceptional amenities, including pristine beaches, a state-of-the-art spa, multiple dining options, and endless adventure opportunities, The Westin at Frenchman's Reef offers a dynamic work environment where your talents can shine. As part of our team, you'll have the opportunity to create unforgettable experiences for our guests in one of the world's most coveted destinations. Elevate your career in hospitality by joining us and be a part of the excitement and energy at The Westin at Frenchman's Reef. Apply now to start your journey in paradise!

Overview

Are you ready to lead an exceptional hospitality team and drive both guest satisfaction and revenue? The Director of Guest Services is responsible for overseeing the operation of front desk, bell staff, and guest services; maximizing hotel revenue and productivity; selecting, training and developing team members; establishing and maintaining quality service levels while maximizing profits; forecasting and budgeting. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs as well as going above and beyond to delight the guests.

Qualifications

  • College level reasoning, math, and language skills.
  • Bachelor’s degree or 4 years department management experience in rooms division or related disciplines.
  • Time management skills.
  • Negotiation abilities.
  • Ability to manage and lead each department independently.
  • Ability to direct rooms division according to employment and Innkeeper laws of the jurisdiction.
  • Prior cash handling experience necessary.
  • Ability to communicate effectively with the public and other employees.
  • Read, write and speak English fluently.
  • No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match
Davidson Hospitality Group

About Davidson Hospitality Group

A remarkable thing happens when you bring people together who are driven by a common goal and personal passion to make a difference—they do. Every team member at Davidson Hospitality Group is united behind a singular vision: Delivering hospitality and creating value for every customer, every time.

This simple but powerful vision provides the impetus for our approach to value creation, the cornerstone of how we’ve operated for nearly 50 years. It brings a spirit of collaboration, innovation, and hospitality to our select portfolio of clients. It fosters an entrepreneurial management style that allows us to look at each property through the eyes of an owner, and treat each and every property as if it was our own. In the end, it makes a remarkable difference driving top line revenue and bottom line results for our property owners. It’s the reason why our property owners see us as a true value-creation company, not just a management company

We invite you to join us as we continue to set the standard in the hospitality industry.

Industry
Travel & Hospitality
Company Size
5,001-10,000 employees
Headquarters
Atlanta, GA
Year Founded
Unknown
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