Loews Hotels & Co

Director of Front Office

Loews Hotels & Co  •  $98k/yr  •  New York (Onsite)  •  24 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

Who We Are Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

  • Competitive health & wellness benefits, 401(k) & company match

  • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

  • Training & Development opportunities, career growth

  • Tuition Reimbursement

  • Pet Insurance

  • Team Member Hotel Rates, other discounts, perks and more

We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Qualifications

  • Minimum two to three years Front office or guest services management with at least one year supervisory experience
  • Knowledge of hotel operations
  • Excellent and demonstrated communication skills: written and verbal
  • Outstanding and proven guest service skills
  • Organizational skills
  • Ability to work weekends, evenings, holidays as necessary, required
  • Experience with hotel property management systems. Opera preferred.
  • A Bachelors degree in hospitality management and/or business is preferred but not required

Salary range for this position, based on experience, is $97,600.00 to $122,000.00.

Loews Hotels & Co

About Loews Hotels & Co

Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).

WHO WE ARE:

We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

EQUAL EMPLOYMENT OPPORTUNITY

Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
New York, New York
Year Founded
1960
Social Media