Job Description

Director of Front Office

Reports To: Front Office Manager
Location: Horseshoe Bay Resort, Texas Hill Country

Lead the Welcome at Texas’s Premier Lakeside Resort

Advance your hospitality career in the heart of the Texas Hill Country. As the Director of Front Office, you will serve as the driving force behind the guest experience at Horseshoe Bay Resort. We are seeking a dynamic, hands-on leader with a passion for luxury service, operational excellence, and team development.

Your Mission

You will oversee the first and last impression our guests receive, ensuring an exceptional, seamless experience throughout their stay.

Operational Excellence

• Lead all Front Office operations with a focus on efficiency, coordination, and high-touch service delivery.

Guest Satisfaction

• Ensure complete guest satisfaction by proactively resolving challenges and implementing world‑class service standards.

Strategic Leadership

• Establish clear goals, develop and mentor the management team, and cultivate a culture of professionalism, high morale, and continuous improvement.

Financial & Revenue Management

• Oversee reservations forecasting, occupancy strategy, and revenue controls.
• Manage budgets and P&L performance with precision and accountability.

Benefits and Culture at Horseshoe Bay Resort

Horseshoe Bay Resort combines the charm of lake-life living with the sophistication of luxury hospitality. We embrace Diversity, Equity, Inclusion, and Belonging and prioritize the well‑being of our associates.

Compensation & Growth

• Competitive compensation with scheduled performance reviews and raises.
• Career Development: Opportunities to advance through our Manager‑in‑Training (MIT) Program, preparing high-potential leaders for executive roles.

Full-Time Benefits

• Health & Wellness: Medical, Dental, and Vision insurance; Disability; Major Illness and Accident coverage.
• Retirement: 401(k) with employer match.
• Time Off: Paid Vacation and Paid Holidays.
• Support: Access to the Associate Relief Fund.

Exclusive Associate Perks

• Resort Privileges: Golf and amenity access (based on occupancy), plus significant dining and retail discounts.
• Travel Benefits: Exclusive rates at more than 100 Crescent Hotels & Resorts properties and the Preferred Hotels network worldwide.
• Daily Convenience: Subsidized Associate Housing, resort shuttle transportation, and weekly meal subsidies.
• Culture & Community: Enjoy engaging associate events and team activities throughout the year.

Qualifications

Experience & Education

• Minimum 5 years of leadership experience in hotel, resort, or rental management.
• High School diploma required; College degree preferred.

Skills & Competencies

• Strong P&L understanding and the ability to interpret financial reports.
• Proven team leadership, mentoring, and staff development skills.
• Exceptional communication and a strong commitment to personalized guest service.

Availability

• Flexibility to work nights, weekends, and holidays to support peak resort operations.