đź“Ť Location: On-site at The Marker Union Square, 501 Geary Street, San Francisco, CA
⏳ Schedule: Full-time Leadership Role
💰 Salary Range: $85,000 – $90,000 annually
Located just steps from Union Square, The Marker blends modern elegance with historic Beaux-Arts charm and has been recognized as a Top 5 San Francisco Hotel for three consecutive years by Condé Nast Traveler Readers’ Choice Awards. We pride ourselves on cultivating a workplace where team members feel valued, included, and supported while delivering elevated service within an independent luxury lifestyle environment.
We are seeking a confident and service-focused Director of Front Office to lead Guest Experience, Valet, Door, and Bell Desk operations while supporting all front office functions. This role provides strategic leadership, ensures operational efficiency, and drives a polished, seamless arrival and departure experience for every guest. The ideal candidate is a hands-on leader who balances strong operational discipline with a collaborative, people-first leadership style.
Front Office Operations & Leadership
Oversee all front office functions to ensure smooth daily operations and consistent service delivery.
Develop and maintain departmental policies and procedures that support operational excellence and communication across teams.
Serve as Manager on Duty and lead daily stand-up meetings while maintaining a visible leadership presence.
Manage VIP arrivals, group check-ins, special requests, overbookings, and service recovery efforts.
Team Leadership & Development
Lead recruitment, onboarding, training, and ongoing development of front office team members.
Partner with department leaders to ensure training on systems, policies, service expectations, and security procedures.
Provide coaching, feedback, and performance evaluations to support professional growth and accountability.
Foster a collaborative, positive work environment focused on engagement and service excellence.
Guest Experience & Service Standards
Proactively engage with guests and ensure thoughtful, personalized service for VIP and repeat guests.
Lead guest satisfaction initiatives and support Net Promoter Score improvement efforts.
Monitor cleanliness, organization, and safety of front office workspaces and guest-facing areas.
Maintain full knowledge of hotel features, room types, promotions, occupancy, and daily arrivals/departures.
Financial & Administrative Oversight
Manage labor forecasting, scheduling, and departmental cost controls.
Ensure accuracy in reservations, group bookings, billing, and financial close-out procedures.
Support night audit operations and ensure accurate financial reporting.
Maintain compliance with Crescent Internal Audit standards and operational platforms including Revinate, Medallia, TripAdvisor, Expedia, Booking, and Airbnb/Rocket Stay.
This is a highly visible role for a leader who understands that hospitality doesn’t operate on a 9–5 schedule and is willing to step in, show up, and lead from the front when it matters most.The Director of Front Office must be comfortable working a variety of shifts, including mornings, evenings, night audits, weekends, and holidays as business needs require.
$104 monthly commuter reimbursement
$75 monthly phone reimbursement
Complimentary dry cleaning of work attire
Front office leadership experience within a luxury or lifestyle hotel environment.
Strong operational knowledge of guest services, front desk procedures, and hotel systems.
Experience leading teams through coaching, training, and performance management.
Ability to manage multiple priorities while maintaining professionalism and composure.
A collaborative leadership style with a strong commitment to service standards and team engagement.
Join a distinctive independent luxury lifestyle hotel where leadership presence, teamwork, and service excellence define the guest experience. This role offers the opportunity to shape front office operations, lead a talented team, and contribute directly to the continued success of one of San Francisco’s most recognized hotels.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
