Job Description

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

About the Role

We are seeking a strategic and innovative Director of Fraud Prevention to lead our enterprise fraud prevention and detection program. In this role, you will be responsible for protecting our customers and the bank by driving forward-thinking fraud strategies across all channels, with a strong emphasis on AI-driven detection, customer experience, and regulatory compliance.

You’ll play a critical leadership role in shaping how we prevent, detect, and respond to fraud (ensuring alignment with key regulations such as Regulation E (Reg E) and consumer protection standards) while leveraging advanced analytics and emerging technologies.

What You’ll Do

Lead Fraud Strategy & Innovation

• Define and execute a modern fraud strategy across digital banking, payments, and customer channels
• Stay ahead of evolving fraud trends (e.g., account takeover, authorized push payment fraud, social engineering scams)
• Act as a trusted advisor to senior leadership on fraud risk, performance, and emerging threats

Fraud Detection

• Lead the adoption and optimization of AI and machine learning models for fraud detection and prevention
• Oversee real-time transaction monitoring across ACH, wires, cards, and digital payments
• Partner with data science and technology teams to continuously improve detection accuracy and reduce false positives
• Ensure responsible use of AI, including model transparency, governance, and performance monitoring
• Use data and dashboards to continuously refine fraud strategies

Champion Consumer Protection & Regulatory Excellence

• Ensure compliance with Regulation E (Reg E), including dispute resolution, investigation timelines, and customer reimbursement
• Promote fair and transparent customer treatment aligned with consumer protection and UDAAP principles
• Oversee fraud claims handling, including provisional credit processes and customer communications
• Partner with Compliance and Legal to stay ahead of regulatory expectations and examination readiness

Enhance Fraud Prevention & Customer Experience

• Strengthen authentication, identity verification, and fraud controls across the customer lifecycle
• Balance fraud mitigation with a seamless and positive customer experience
• Drive customer education and awareness initiatives to prevent fraud

Lead High-Impact Investigations

• Oversee complex fraud cases and emerging fraud schemes
• Ensure timely, accurate, and compliant case management and resolution
• Collaborate with internal and external partners when needed

Collaborate Across the Bank

• Deliver clear, actionable insights to executive leadership
• Partner closely with Risk, Compliance, Digital Banking, IT, Cybersecurity, and Operations teams
• Embed fraud controls into new products, payment solutions, and customer experiences
• Manage relationships with fraud technology vendors and partners

What We’re Looking For

• 10+ years of experience in fraud risk, fraud operations, or financial crime within banking or financial services
• Proven leadership experience building and managing high-performing teams
• Strong expertise in Regulation E (Reg E), dispute handling, and consumer protection requirements • Hands-on experience with AI/ML-driven fraud detection tools and transaction monitoring systems
• Deep understanding of banking products and payments (ACH, wires, cards, digital wallets, P2P)
• Ability to balance risk management with customer experience and business growth

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Colleagues who work 20 hours or more per week are eligible to participate in our health insurance program. Other benefits include Competitive compensation with performance incentive awards, Dental Insurance, a 401K and DC Plan for your retirement, Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.