Job Description

Exceptional Hospitality Starts with You

Picture yourself as a Director of Food & Beverage, leading and inspiring the Food & Beverage team to create memorable dining experiences across the hotel. Through strong leadership, commercial focus, operational excellence, and genuine care, you will drive the performance of our venues while ensuring every Guest experience reflects the light and warmth of hospitality.

Here's what you will do during a typical day:

• Food & Beverage Operations: Lead all Food & Beverage operations, ensuring exceptional service, quality, consistency, and operational standards across all venues.
• Guest Experience: Deliver exceptional Guest experiences, respond effectively to Guest feedback, and continuously identify opportunities to enhance satisfaction.
• Commercial Performance: Drive revenue, profitability, and sales opportunities while effectively managing food and beverage costs, payroll, budgets, and departmental expenses.
• Team Leadership: Lead, motivate, coach, and develop the Food & Beverage team to achieve high performance and service excellence.
• Brand Standards: Ensure all Food & Beverage operations consistently meet Hilton brand standards, service procedures, hygiene requirements, and quality expectations.
• Planning & Performance: Set departmental objectives, budgets, work schedules, policies, and performance targets in line with hotel business goals.
• Menu & Concept Development: Collaborate with culinary and Food & Beverage leaders to develop menus, dining concepts, promotions, and experiences that support Guest expectations and commercial goals.
• Inventory & Cost Control: Oversee stock management and monthly inventories while controlling wastage and identifying opportunities to improve efficiency.
• People Development: Conduct performance reviews, support succession planning, and create development opportunities for leaders and Team Members.
• Communication: Maintain strong communication within the department and effective working relationships across all hotel departments.
• Safety & Compliance: Ensure compliance with food safety, security, fire, health and safety, and all company policies and procedures.
• Sustainability: Promote environmentally responsible practices and identify opportunities to improve sustainability within Food & Beverage operations.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing energy and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Proven leadership experience within Food & Beverage operations, preferably within a full-service hotel or resort environment.
• Strong commercial awareness with proven ability to manage departmental budgets, costs, revenue, and financial targets.
• Demonstrated experience in leading, motivating, coaching, and developing high-performing Food & Beverage teams.
• Strong understanding of Food & Beverage operations, brand standards, food safety, hygiene, and service excellence.
• Experience overseeing multiple Food & Beverage venues and diverse dining operations.
• Ability to perform effectively in a fast-paced operational environment and respond positively to changing business needs.
• Strong passion for delivering exceptional Guest experiences and developing Team Members.
• Degree or diploma in Hospitality Management, Food & Beverage Management, or a related discipline would be advantageous.
• Previous experience within Hilton would be preferred.