Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan’s exhilarating whirlwind.

Four Seasons Hotel New York is seeking a dynamic and experienced Director of Food & Beverage to lead a world-class dining operation. This role is responsible for providing strategic direction and operational leadership across the Food & Beverage Division, cultivating a culture of excellence, innovation, and exceptional service. The Director will drive business performance through thoughtful planning, revenue optimization, and operational excellence while ensuring the highest standards of quality and guest satisfaction. By inspiring and developing high-performing teams, fostering meaningful guest connections, and delivering strong financial results, this leader will play a key role in shaping the continued success of the hotel.

Leadership & Talent Management

• Provide strategic leadership and oversight for all Food & Beverage operations, fostering a culture of excellence, accountability, collaboration, and inclusion.
• Lead recruitment, onboarding, training, performance management, succession planning, and career development initiatives to build high-performing teams and future leaders.
• Partner with People & Culture and hotel leadership to support workforce planning, employee engagement, organizational development, and compliance with company policies and employment regulations.

Product & Operational Management

• Develop and execute the Food & Beverage strategy in alignment with hotel objectives, brand standards, and ownership expectations.
• Partner with hotel leadership and culinary teams to create and enhance dining concepts, menus, beverage programs, and guest experiences.
• Drive innovation by monitoring market trends, guest preferences, and competitive offerings while ensuring the highest standards of quality, consistency, and presentation across all outlets.
• Oversee special projects, promotions, partnerships, renovations, and operational enhancements that elevate the guest experience and support business growth.

Service Excellence

• Ensure exceptional guest experiences through the consistent execution of Four Seasons service standards across all Food & Beverage venues.
• Maintain a visible leadership presence, building strong relationships with guests, residents, and key stakeholders while fostering collaboration across departments.
• Monitor guest feedback, quality metrics, and operational performance to identify opportunities for continuous improvement and service excellence.
• Lead operational planning and staffing strategies to support business demands, special events, and seasonal needs.

Financial & Business Performance

• Serve as a key member of the Hotel Planning Committee, contributing to the property's strategic direction and financial success.
• Develop and manage operating budgets, forecasts, business plans, and capital expenditures for all Food & Beverage operations.
• Drive revenue growth and profitability through strategic pricing, cost controls, labor management, menu engineering, and operational efficiencies.
• Partner with ownership and executive leadership to evaluate business performance, identify growth opportunities, and implement strategies that maximize market share, guest satisfaction, and return on investment.
• Ensure sound financial stewardship while balancing operational excellence, employee engagement, and exceptional guest experiences.

Some of the Benefits Four Seasons Hotel New York employees enjoy are:

• Salary Range: $185K - $195K
• Eligible for Performance Base Annual Incentive Plan
• 401k participation with company matching program
• Competitive Medical, Dental and Life Insurance Packages
• Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Complimentary Employee Meals
• Pre-tax Commuter Program

Schedule & Hours:

• This is a full time position.
• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons New York:

http://www.fourseasons.com/newyork/

https://www.facebook.com/FourSeasonsHotelNewYork/

https://www.instagram.com/fsnewyork/

Applicants will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf