Job Description

Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities.

At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.

The Director of Food & Beverage plays a pivotal role in shaping and elevating the dining experience at Raffles Boston, redefining luxury hospitality through exceptional service, innovation, and craftsmanship. Reporting directly to the Hotel Manager, this role provides strategic leadership and operational oversight across all Food & Beverage operations, ensuring cohesive execution, inspired teams, and memorable guest experiences across every outlet and venue.

As a visible and trusted leader, the Director of Food & Beverage partners closely with the Executive Committee, ownership, and key stakeholders to exceed guest expectations, drive financial performance, and position Raffles Boston as a premier dining destination in Back Bay. This role oversees restaurants, bars, in‑room dining, and banquets operations, fostering collaboration, consistency, and excellence across all touchpoints.

What You Will Do

Leadership Presence & Brand Stewardship

• Serves as a visible, confident, and refined leader across all Food & Beverage venues, cultivating strong engagement with guests, residents, and colleagues.
• Sets the standard for luxury dining experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.
• Acts as a brand ambassador for Raffles Boston, representing the Food & Beverage vision with sophistication, creativity, and impeccable judgment.
• Embodies a strong sense of style, taste, and discretion reflective of an ultra‑luxury flagship destination.

Operational Performance & Strategic Execution

• Leads the strategic and day‑to‑day operations of all Food & Beverage outlets, ensuring seamless execution and consistency of experience.
• Partners with the Culinary Director and Executive Committee to translate business strategy into clear operating goals, action plans, and measurable outcomes for F&B.
• Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.
• Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.
• Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.
• Oversees financial performance, including forecasting, budgeting, cost control, and revenue optimization across all outlets.
• Collaborates with the Culinary Director to guide menu engineering, pricing strategy, and concept evolution.
• Ensures effective labor management, productivity, and operational KPIs to balance service excellence with financial discipline.
• Leads capital projects, renovations, and concept development initiatives across Food & Beverage spaces.
• Maintains transparency and strong communication within a high‑touch ownership environment.

Culture, Talent & Engagement

• Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Food & Beverage teams.
• Partners closely with People & Culture to drive engagement, retention, and development initiatives within the division.
• Translates colleague engagement insights into actionable plans with measurable outcomes.
• Mentors and develops F&B leaders, strengthening succession pipelines and long‑term capability.
• Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.
• Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.

Guest Experience, Safety & Brand Standards

• Takes ownership of the end‑to‑end Food & Beverage guest experience, ensuring exceptional service, quality, and consistency across all venues.
• Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.
• Drives personalization and memorable moments that reflect modern luxury while honoring Raffles heritage.
• Ensures compliance with health, safety, sanitation, and regulatory standards across all Food & Beverage operations.
• Analyzes guest feedback and quality metrics to implement structured improvements and sustain excellence.
• Partners cross‑functionally to align Food & Beverage offerings with the broader hotel and brand experience.

Qualifications

Experience & Qualifications

• Minimum 10 years of progressive Food & Beverage leadership experience within luxury or ultra‑luxury hotel environments.
• At least 5 years in a senior Food & Beverage leadership role (Director of Food & Beverage, Executive Assistant Manager F&B, or equivalent) within a Forbes‑rated, AAA Five Diamond, or comparable luxury property.
• Proven success leading diverse, high‑end dining concepts, including restaurants, bars, and banquet operations.
• Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex F&B operations.
• Bachelor’s degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.
• Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.

Leadership Style & Personal Attributes

• A dynamic, emotionally intelligent leader with a passion for food, beverage, and guest experience.
• Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.
• Creative and commercially minded, balancing innovation with operational discipline.
• Highly detail‑oriented with strong judgment and problem‑solving capabilities.
• Naturally curious and forward‑thinking, with a drive to elevate the dining experience continuously.

Work Environment & Physical Requirements

• Flexible schedule required, including evenings, weekends, and holidays based on business demands.
• Active and regular presence across all Food & Beverage venues, including extended periods of standing and walking.
• Ability to operate effectively in a fast‑paced, dynamic luxury hospitality environment with high guest expectations.

Additional Information

• Salary Range $185,000.000 to $190,000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities