Job Description

The Director of Food & Beverage is responsible for the strategic leadership and operational management of all food and beverage operations at Mayo Civic Center. This role oversees concessions, premium hospitality, catering, and special event sales operations to ensure exceptional guest experiences, operational excellence, and financial performance. The Director provides leadership to management teams while maintaining strong relationships with venue partners, clients, and internal stakeholders.

Essential Responsibilities:

• Review, approve, and monitor budgets, making recommendations regarding adjustments as needed. Analyze food sales, attendance, and labor data to maintain cost control and operational efficiency.
• Oversee food and beverage sales projections and budget performance for all assigned events and accounts.
• Ensure high standards of guest service and client satisfaction during all events.
• Develop and implement operational standards across all food and beverage operations.
• Support new business development initiatives by identifying opportunities for new clients, contracts, permits, and partnerships.
• Direct growth of food and beverage accounts by promoting services to new and existing clients.
• Collaborate with finance and support teams to ensure operational alignment and compliance with company policies.
• Maintain cost and quality control standards and ensure all facilities and equipment meet state and local health regulations.
• Lead operational planning for events and conduct post-event financial and operational reviews.
• Direct and administer the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.
• Analyze information concerning facility operations such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of facility operations.
• Inspect food service facilities to ensure equipment and building meet state, local health laws and internal regulations
• Enforce all liquor laws & adhere to all health dept regulations.
• Other duties as assigned

Experience/Training/Education Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred
• Minimum 5 years of leadership experience in food and beverage operations within a large venue, arena, convention center, or hospitality environment
• Experience with budgeting, financial forecasting, labor management, and operational planning
• Experience with vendor management, purchasing procedures, and contract negotiations preferred
• Experience working in union environments is a plus

License/Certificate:

• SERV Safe / Food Handler Certification (required within 30 days of hire)

Skills & Competencies:

• Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
• Ability to work with minimal supervision
• Ability to interact with all levels of customers and staff including management
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Communicate effectively both verbally and in writing with all staff and vendors.
• Be detail oriented
• Always present a professional appearance and demeanor during the workday
• Excellent organizational and planning skills
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and have a passion for delivering exceptional guest service.
• Positive attitude and neat appearance
• Work ethics encourages strong urgency and quality in a team environment

Physical and Environmental Requirements:

Pushing and pulling doors open, lifting, stooping, bending and lifting at least 50 lbs. Walking for long distances for more than 50% of workday. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass background.
Employee should use precautions & follow safety guidelines.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site in Rochester, MN

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.