Job Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Gold is a hotel within a hotel where the art of exceptional service is elevated to create an exclusive personal experience. This experience showcases amenities such as a private reception desk and a comfortable Guest lounge. Fairmont Gold is dedicated to a consistent high quality of service designed to meet the needs and expectations of the discriminating business executive and leisure traveler. Fairmont Gold has an exclusive, dedicated and attentive team that provides the finest level of service and commitment to hospitality excellence.

The Director of Fairmont Gold is a vital element in Fairmont Gold’s “level of perfection.” This individual has a dynamic personality coupled with the mindset of a great business thinker. They embody the traits of a politician being able to communicate and motivate all supporting departments regardless of how they fell about the product; the role of nurturer in being able to foster relationships that vary with each Guest. To summarize an effective Director of Fairmont Gold should be the proverbial “Jack of all trades and master of all.”

Competitive Salary: $83,000-$87,000 gross annually, based on previous experience & education

Job Duties Include:

• Oversee Fairmont Gold operations, ensuring the highest level of guest satisfaction and adherence to Fairmont Standards.
• Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless service and promote Fairmont Gold offerings.
• Manage room inventory, upgrades, and special projects using Fairmont Revenue Management philosophies.
• Lead, supervise, and develop Fairmont Gold colleagues, maintaining effective communication and service excellence.
• Ensure operational accuracy, safety, financial accountability, and continuously improve guest experiences through feedback and innovative initiatives.

Qualifications

Your Skills & Qualifications:

• Minimum 2 years’ experience in 4-diamond hotel front office operations (asset)
• Familiarity with Forbes auditing processes and standards
• Proven record of exceeding guest expectations
• Leadership skills including team management and supervision
• Written and verbal communication skills
• Strong interpersonal and organizational skills
• Ability to work under pressure and manage multiple tasks/projects
• Operational knowledge of Property Manager systems (asset)
• Proficiency in Microsoft Office Suite (asset)
• Diploma or degree in Hospitality Management (asset)
• Knowledge of a second language applicable to the hotel/hospitality industry (asset)

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees for 1 month, off-site accommodation is available for you to rent downtown based on availability
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com